Dext Capital is a National, innovative, financial services company headquartered in the Portland Metro area. Dext offers an exceptional culture and countless opportunities for growth and advancement. We are seeking a motivated Customer Service Associate to join our team. The ideal candidate will bring strong communication skills and a commitment to delivering responsive support. This role is part of the Customer Service and Collections team and plays an important role in supporting Dext’s day-to-day operations and overall customer experience.

Dext Capital offers strong benefits and a world improvising mission. The company is committed to leveraging technology while enabling our employees to grow in a high-performance environment.

Job Duties/Responsibilities: 

• Develop a good understanding of our financial services to effectively assist clients and provide accurate information. 
• Assist customers with disputes and inquiries and reconciling payment history. 
• Servicing accounts by investigating problems and finding resolutions regarding payments and customer service concerns. 
• Utilize judgment to analyze customer accounts and establish repayment plans. 
• Respond to customer emails regarding billing issues and general concerns.  
• Problem resolution, investigating and resolving client concerns, complaints, or issues promptly and effectively, ensuring client satisfaction. 
• Maintain detailed and accurate records of client interactions, transactions, and resolutions in our online systems.  
• Collaborate with the Customer Service/Collections team and other departments as needed to create a positive and consistent customer experience.  

Experience Requirements: 

• 3 years experience in Customer Service 
• Proficiency in basic mathematics  
• Proficiency in Microsoft office series (Excel, Word, Outlook)  
• Experience in Collections or AR (preferred) 
  
  

Characteristics: 

• Strong analytical and problem-solving skills  
• Positive, customer service-oriented attitude 
• Ability to thrive in a fast-paced environment  
• Ability to adapt to new situations and implement developed skills