About DFTBA Records, LLC

DFTBA is an e-commerce enterprise that seeks to make a positive difference in our world. Our company's history--led by owners Hank and John Green--is grounded in the online space and collaborating with content creators to craft, sell and deliver high-quality products for their communities and supporters. As we have grown, so has our ability to do good--through our in-house brand, Good Store, we have proudly donated more than $11M over the past three years to charities such as Partners in Health and Coral Reef Alliance. And we are continuing to grow, motivated, not by personal gain, but by our potential to do more good. 

We at DFTBA value creativity, problem-solving and, most of all, people. We are dedicated to attracting and investing in a diverse staff and welcome all experiences, perspectives and values that make you uniquely you. 

To learn more about DFTBA, visit our websites: https://store.dftba.com/ and https://good.store/

About the role

DFTBA is hiring our seasonal staff!

We are looking for detail-oriented people with excellent written communication skills who can help our customers during our busiest season!  This position is a variable hour position, likely 20 hours/week during October and November and scaling up to 40-hours per week in December and possibly into January. Our core business hours are 9-5, M-F.

What you'll do

• Sort incoming emails based on priority level and type of ticket;
• Respond to customer service tickets via email;
• Work with our CS and Warehouse teams to resolve issues with orders;
• Set up order reshipment and replacements for lost or damaged orders;
• Answer customer questions about products, shipping, and store policies;
• All while keeping our customers happy! 

Qualifications

• Have excellent written communication skills!
• Can prioritize and multitask effectively and efficiently!
• Understand that most issues can be fixed by proactive communication!
• Want to work for a company that makes a difference in the world!

More details about the position:

• Job Title: Seasonal Customer Service Representative
• Fixed Seasonal Term: The Season is expected to run October 14 through estimated January 16, 2026 (but end date is variable and not to exceed 6-months)
• Status: Seasonal, variable hour, non-exempt
• Benefits Provided: Health, dental and vision insurance; paid vacation and sick time; and paid holidays (Thanksgiving, Christmas and New Year's Day)
• Reports to: Director of Customer Service
• Supervisory Position: No
• Location: Missoula, MT
• Hourly Wage: $17.25
• Ideal start date: Tuesday, October 14, 2025

All offers are contingent upon a completion of a background check. This position is eligible for inclusion in the DFTBA Workers Union.

To learn more about DFTBA, visit our websites: https://store.dftba.com/ and https://good.store/