About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

Your role as a Scheduling Specialist

As a Scheduling Specialist, your mission is to make sure the right people are in the right place at the right time—helping our virtual clinic teams run smoothly and efficiently. Reporting to the Workforce Management Team Lead, you’ll play a key role in turning workforce plans into reality. You’ll work closely with team leaders and cross-functional partners to ensure our operations run smoothly.

In this role, you’ll use tools like Kortex and Untether to plan and manage schedules, balance team capacity, and support vacation and statutory holiday processes. You’ll also help build skill-based schedules that align with business needs, budgets, and labour laws. This is a 1-year contract position.

What you'll be doing

• Build and publish skill-based schedules aligned with demand forecasts, budget targets, and labour law requirements
• Manage monthly schedules, including shift assignments, availability, and proactive identification of coverage risks
• Coordinate time-off and leave requests, ensuring accurate tracking, balances, and timely payroll processing
• Maintain and update workforce data, using tools like Kortex and Untether to optimize scheduling and team coverage
• Provide clear visibility into scheduling gaps and operational risks, while applying collective agreement guidelines to all decisions

We'd love to hear from you if you have

• Experience in workforce scheduling, ideally in healthcare, contact centres, or virtual care
• Solid knowledge of collective agreement language and the ability to apply scheduling provisions effectively
• Strong Excel skills and experience with data-driven tools; familiarity with scheduling software is a must
• Experience with Kronos or similar Time and Attendance systems is a strong plus
• Excellent verbal and written communication skills, with the ability to present scheduling data clearly to stakeholders
• A proven track record of delivering accurate, on-time work under pressure, with strong organizational skills

Please note that as we serve customers across Canada, bilingualism is essential for this position. You will be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal office
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up