About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.

Your role as a Software Developer, Backend, Provider Experience

The Provider Experience group is looking for Software Developers (Backend), and Senior Software Developers (Backend), to join the new ServiceOS - Workflow Team. Reporting to Lauranne Sins, Director of Engineering in the Provider Experience group, you will participate in the acceleration of the transition to Dialogue’s Direct-to-Care model. This is an all-around effort by Dialogue on connecting members to their care providers with the least amount of complexity.. The Workflow Team is instrumental in achieving these ServiceOS milestones. The Backend Software Engineer is expected to design, architect, and build workflows, with the core mandate to deliver high-velocity results. The goal is to safely and reliably automate medical processes within a service-delivery context.

What you’ll be doing

Workflow Automation and System Primitives

• Ship fundamental building blocks (primitives) built on top of our Temporal-based workflow engine.
• Refine the developer experience to ensure workflows are easy to build and maintain.
• Improve the Care Platform, Dialogues react, web web-based platform for interacting with patients, to improve modularity and facilitate rapid workflow creation.
• Develop and deploy initial workflow automations

Velocity, Observability, and Data

• Enable high development velocity and facilitate quick, confident progressive rollouts.
• Enable end-to-end A/B testing capability to ensure progressive rollout and measure outcomes.
• Solve observability to unlock the management dashboard and measure efficiency improvements

Architectural Context and Integrations

• Be part of a full stack team in Provider Stream, requiring collaboration with the web-based care platform for providers and the react native mobile app.
• Develop an end-to-end understanding of Dialogue’s conversational systems, as the team works on interfacing or migrating existing flows.
• Leverage Dialogues' AI-driven development practices using Claude, Cursor, or similar tools, and become involved in Dialogues' AI infrastructure and development lifecycle. Including the development and maintenance of prompts, evaluation frameworks, and model integrations via LangChain.

We'd love to hear from you if you have

• A strong background in development, with a focus on distributed systems and workflow orchestration.
• 5 years + of experience in software development, ideally in a regulated environment.
• Expertise in Temporal or similar durable execution frameworks.
• Experience enabling A/B testing and progressive deployment infrastructure.
• Proficiency in building highly observable systems.
• Experience in defining and managing data contracts and event-driven architectures.
• Experience in prompt engineering, eval frameworks and base model integration
• Regularly use Cursor, Claude or similar assisted coding tools
• Experience with human workflow automation throughput
  
  

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up