About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.

Your role as Mental Health Specialist Dispatch

Reporting to Joanny Grenier, Manager, Mental Health Specialist, you will act as a clinical first point of contact for members who request access to our mental health services to ensure that they are connected with the right professional based on their needs. Through an empathetic and compassionate approach, you will conduct brief video or phone consultations to quickly assess our members' mental health history and communicate to members what the next step in their healthcare journey will be.

What you'll be doing

• Assessing the mental health needs and requests of our members on the platform
• Providing information about Dialogue's team of mental health professionals and communicating the triage decisions
• Setting expectations for our members' care journeys and creating a delightful intake experience
• Working with a multidisciplinary team to iterate and improve the triage experience through the development of new resources and processes
• Documenting clinical notes, impressions and outcomes on the electronic medical record database

We'd love to hear from you if you have

• Bachelor's degree in a related field of mental health or social services (e.g., Social Work, Psychology, etc.)
• 2+ years of experience working directly with individuals experiencing mental health or psychosocial issues
• Bilingual in French and English
• Ability to listen and remain calm and empathetic while working with individuals experiencing stressful and difficult situations
• Availability to work full-time (32 hours), including days, evenings, and weekends
• Desire to work in an environment that encourages autonomy, professionalism and versatility
• Experience working with a multidisciplinary team (an asset)

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up