About Digital Promise Global

Digital Promise is a global nonprofit working to expand opportunity for each learner. We work with educators, researchers, technology leaders, and communities to design, investigate, and scale up innovations that empower learners, especially those who have been historically and systematically excluded.

Our efforts are multifaceted and grounded in the real-world challenges facing learners and educators—from working to expand K-12 students’ access to high-speed internet, to providing adult learners with opportunities to earn micro-credentials that further their careers and secure their well-being.

About the Position

Leading Digital Promise’s human resources function, the Deputy Chief of People & Culture (DCPC) is essential to the continued growth of the organization. Digital Promise’s People & Culture team empowers employees, values their unique perspectives, and provides opportunities for growth and development.

The DCPC serves as a trusted partner to Digital Promise executives and senior leadership, providing creative solutions commensurate with a high-growth work environment. Reporting to the Vice President and Chief Operating Officer (VP and COO), the DCPC will work with Digital Promise’s leadership to develop and implement organizational practices and initiatives that maximize employee performance, engagement, and retention, while ensuring human resources policies and programs align with the mission and strategic objectives.

The DCPC is responsible for developing and implementing human resources strategy in support of the organization’s overall business plan and strategic direction. They lead talent acquisition and management, performance management, training and development, compensation, and succession planning. They provide strategic leadership by articulating human resources needs and plans to the executive management team.

The DCPC champions a strong, values-led organizational culture grounded in equity. Digital Promise recently worked with a consulting team to design a new Shared Humanity Framework, building upon the deep recognition that beneath our diverse identities, we all share the same core essence: a universal connection that transcends differences. By embracing shared humanity, Digital Promise team members foster empathy, inspire collaboration, and ignite the collective power to create a world where everyone belongs and thrives. The new framework will be rolled out across the entire organization throughout 2025.

The DCPC leads a seven-member People & Culture team, and directly supervises the Senior Director, Professional Learning and Organizational Development, two Senior Managers of People and Culture, and the Talent Acquisition Manager.

Responsibilities

People & Culture

• Oversee all aspects of the organization’s human resources functions, systems, and tools for talent acquisition, career development, succession planning, retention, transitions, training, leadership development, compensation, and benefits.
• Assess and finetune human resources systems and processes, grounded in an equity lens.
• Direct comprehensive strategic recruiting and retention plans to meet future talent needs.
• Develop and implement competitive and equitable compensation and benefits plans.
• Regularly review and amend organizational policies, procedures, and practices based on best practices and changes to local, state, and federal laws.

Professional Learning & Coaching

• Direct and integrate a variety of professional learning and coaching initiatives across the organization, including the Shared Humanity Framework.
• Oversee the development and implementation of performance management frameworks; provide direction to senior leadership on promotions, professional pathways, and awards.
• Provide guidance to Employee Resource Groups, ensuring they provide opportunities to build team culture, career development, and other employee needs.
• Set strategy and lead training to engage team members on organizational policy changes and implementation across the organization.
• With the marketing team, coordinate, prepare, and disseminate internal organization-wide communications related to personnel policies and procedures, culture-building activities, and other professional learning and coaching initiatives.

Leadership and Strategy

• Collaborate with senior leadership to develop and implement strategic human capital strategies and policies that support the organization’s mission and vision.
• Partner with VP & COO to assess short- and long-term team performance against operational plans. Maintain continuous lines of communication to keep the VP & COO informed of all human resources issues.
• With senior leadership, establish frameworks for succession planning and professional pathways that correspond to Digital Promise’s strategy and objectives.
• Serve as a strategic advisor to the executive and senior leadership of each team regarding key organizational and management issues, as well as equity initiatives.
• Provide supportive organizational leadership that develops employees through coaching and inspiration, rather than solely compliance.
• Develop, analyze, and recommend improvements to strengthen organizational culture.
• Lead, develop, and inspire a team of talented professionals focused on human resources and professional learning.
• Maintain knowledge of industry trends and employment legislation to ensure organizational compliance with federal, state, and local regulations pertaining to all employment matters.

Qualifications

The DCPC position will be a challenging and rewarding opportunity that requires a diverse set of skills and experiences. While we understand that no single candidate can possess every qualification listed below, the following are priority areas:

• Education in human resources or related fields of study required; master’s degree preferred.
• Minimum of 15 years of progressively responsible human resources experience.
• Expert knowledge of core human resources operations, including compensation and benefits, employment policies, compliance, payroll, recruiting, and performance evaluations. SHRM certification strongly preferred.
• Experience designing and implementing organizational development programs including career pathways, professional development, and competency modeling.
• Professional knowledge of embedding equity principles and practices into human resources.
• A significant supervisory record, including managing multiple direct reports, developing high-performing teams, and setting an inclusive, positive workplace culture.
• Systems-oriented; adept at successfully implementing/integrating systems, policies and protocols and training teams on how to adopt new ways of working.
• Strong technological skills; experienced at adopting new technologies to create efficiencies.
• Demonstrated capacity to work independently in a fast-paced environment, while managing competing tasks, deadlines, requirements, and decisions.
• Strong interpersonal and communication skills, with the ability to effectively and persuasively present new information to diverse and non-expert audiences including program teams, leadership, and board members.
• A high level of emotional intelligence, integrity, cultural sensitivity, and interpersonal skills; ability to effectively engage and influence key stakeholders and decision-makers.

At Digital Promise, we also seek candidates with:

• An interest in redesigning learning systems
• Experience collaborating with cross-functional team members to ensure information is shared, projects are completed on time, and goals are reached
• Stellar organizational skills and attention to detail
• Ability to work in a fast-paced environment and manage completing tasks, deadlines, requirement, and decisions
• A team mentality, with a creative and positive, "can-do" spirit

Working Conditions

Digital Promise Global is a hybrid organization. The position is primarily working in a remote environment. Employees are expected to travel at least 4 times a year for in-person meetings and the annual staff retreat. Additional travel may be required based on role and responsibilities.

Physical/Sensory Demands: Fast-paced working environment. Extensive computer usage and online engagement & communication. Must be willing to build inclusive relationships and collaborate with employees at all levels within the organization and external partners.

Special Provisions: Occasional work outside normal business hours, such as weekends and evenings required.

Compensation

We consider candidate experience and location when determining where a candidate may fall within that range. Digital Promise Global offers a competitive total rewards package including coverage of 85% of health insurance premiums for employee coverage and 75% of health insurance premiums for dependent and family coverage, 15 vacation days, 12 sick days, 3% 401k employer contribution, 3% employer 401k match, and a flexible work environment.

Digital Promise is committed to creating and maintaining equitable compensation practices by offering competitive salaries, conducting equity audits, and utilizing marketplace research and tools. Digital Promise’s salary bands are based on geography. The range for this position is $167k –$188k, up to $209k for DC and New York City, and up to $230k for California

To Apply

Digital Promise is conducting this search in partnership with Good Insight, a national executive search firm serving the nonprofit sector. Interested applicants should upload a resume and a detailed cover letter to www.good-insight.org/careers.

Resume reviews begin immediately. For best consideration, please apply by mid-May. Early applications are encouraged due to the pace of the search. Please direct confidential inquiries to Carlyn Madden and Erin Lau at DigitalPromise@good-insight.org.

Digital Promise is an equal opportunity employer and considers all applications without regard to race, color, religion, creed, sex/gender, national origin, age, genetic information, disability, marital or veteran status, or any other legally protected status.