Network Operations Technician

DigitalPath, Inc. is growing! We are hiring for a Network Operations Technician for our Chico CA location. This position is full time non-exempt position working in the office performing technical customer help desk services.

About DigitalPath

DigitalPath is a Wireless Internet Service Provider (WISP) providing high-speed residential and business internet service to rural areas of Northern and Central California. Our networks and technology have expanded to power AlertWEST fire detection systems. Our mission is to bring a faster, more reliable service for customers that are typically outside the service areas of other internet providers.

The ideal candidate will be able to:

• Program and troubleshoot issues with wireless and network equipment.
• Provide technical support for our Field Technicians who are working with customers.
• Maintain close communication with other department managers and directors.
• Monitor the wireless and wired network to ensure efficiency.
• Identify potential future capacity issues of various segments of the network.
• Monitor and troubleshoot firewall and concentrators performance and the network stack (group servers).
• Maintain current knowledge and skills on the latest technology trends and products - both generally and as they relate to our technology.
• Recommend new solutions and technologies for implementation.
• Provide escalated technical support in a timely manner for our call center teams.
• Inform management of any problems and/or issues as they arise and in a timely manner, providing current status updates and resolution notes for known problems and/or issues.
• Collaborate with our R&D team on upcoming and developing technologies.
• Assist with training new employees.
• Attend work reliably, on a regular and continuous basis.

Minimum Requirements for the position (Items not designated as "Preferred" are required):

• Preferred: Candidates with Cisco CCNA or equivalent certifications in networking will be given priority review.
• Preferred: System administrator, network administrator, and scripting or programming experience.
• Preferred: High School Diploma or equivalent, bachelor's degree preferred.
• Preferred: Two (2) years of related on the job experience.
• Experience with Linux, Cisco, MicroTik, Brocade, and/or Juniper technology.
• Strong computer skills with Office 365 and stand-alone applications such as, Excel, Word, Project, Access and PowerPoint.
• Highly Organized and detail oriented.
• Ability to maintain professionalism and composure in stressful situations.
• Ability to use good judgement in solving problems and make sound decisions. 
• Ability to communicate effectively and professionally in both written and verbal English.
• Follow and support safety standards and promote a safe working environment.
• Experience configuring and working with routers.
• Strong working knowledge of Microsoft Windows, internet browsers, and internet applications.
• Familiar with computer and networking hardware.
• Experience working with internet connections, and components, including connecting of various hardware and networking components.
• Experience in Windows and/or Linux Server environments.

Pay and Benefits:

• Full time non-exempt position. 
• Schedule: On-site at our Chico, CA office 8am to 5pm Monday – Friday, with on-call assignments as necessary to respond to outages and critical service tickets.
• Pay range: $22.00 to $30.00 per hour depending on experience. Most new hires will start around $22-24/hr. with a skills-based review at 6 months. Highly capable candidates may qualify for more.
• Training is available to help you develop your skills.

DigitalPath offers a comprehensive benefits program to all eligible employees. Benefits include:

• Medical and Dental group insurance.
• Life Insurance.
• Vision reimbursement program.
•  Free Residential Internet Service (within coverage areas).
• 401k with 4% employer match.
• 3 Sick Leave Days with 3 additional no-fault "Life Happens" unpaid days.
• Vacation Leave.
• Holidays.
• Employee Assistance Program (EAP).
• Medical benefits available on the 1st of month after your start date.
• On-site cafeteria with freshly made meals and a dedicated game room.