About Disability Law Group

At Disability Law Group, we exist for one reason: to help people through some of the most difficult moments of their lives — and to do that work with skill, heart, and purpose.

We are a mission-driven law firm focused on Social Security Disability and Veterans’ disability benefits. Our work demands more than legal knowledge; it requires empathy, persistence, and a genuine commitment to listening to people when they need it most.

Everything we do is guided by our core values — Listen, Invest, Vigor, Empathy, and Solutions (LIVES). These values shape how we show up for our clients and for one another. From the first phone call to the final resolution of a case, we treat each client’s situation as unique and deserving of thoughtful, personalized advocacy.

Our team is made up of dedicated professionals across intake, applications and appeals, records, case management, attorneys, and leadership, all working collaboratively to deliver exceptional service nationwide.

We also believe in investing in our people. DLG offers competitive pay and benefits, meaningful opportunities for growth and advancement, and a workplace culture that values balance and recognition — including a paid day off for your birthday, team celebrations, and firm-wide KPIs. Our team regularly participates in community clinics, scholarship initiatives, and volunteer opportunities, giving everyone the chance to make an impact beyond their day-to-day work. We also offer a flexible hybrid work, and a family-first, model.

At Disability Law Group, your work matters — and so do you. Together, we are building a firm that delivers results, supports its people, and truly changes lives 

The VA Department Supervisor oversees the daily operations, workflow, and quality control of the firm’s Veterans Disability department. This role ensures cases move efficiently through the VA appeals process while maintaining strict accuracy, compliance, and exceptional client service.

The VA department currently manages over 1,000 active clients. The Supervisor plays a critical quality-control role, reviewing appeals, monitoring case progress, and ensuring department procedures are foll owed.

This position requires strong leadership, operational oversight, and a working knowledge of VA disability law and appeals processes. The Supervisor must be able to quickly adapt to regulatory changes, coordinate department initiatives, and provide clear solutions when challenges arise.

The ideal candidate is highly organized, detail-oriented, and proactive in improving systems, workflows, and training within the department.

Key Responsibilities

Supervise and Manage the VA Department:

• Supervise the daily operations of the VA department
• Monitor case manager workload, workflow and productivity.
• Maintain oversight of active VA cases.
• Establish clear performance expectations for your team.
• Provide leadership, mentorship, and coaching to VA case managers and support staff
• Conduct regular performance evaluations.
• Identify and implement departmental improvements.

Quality Assurance & Appeals Review

• Review appeals and filings prepared by case managers before submission.
• Ensure all appeals meet VA procedural requirements and firm quality standards.
• Conduct regular audits of case files to identify errors or improvement opportunities.
• Develop and deliver training when systemic issues are identified.

Example responsibilities include:

• Conducting case audits to identify recurring issues.
• Hosting training sessions to address trends discovered through audits.
• Ensuring accurate case preparation before attorney review or filing.

Compliance and Reporting:

• Create systems to streamline reporting and provide accurate data for decision-making.
• Listen to calls and review data regularly to assess performance and predict needs.
• Meet weekly with leadership to review data and discuss improvements.
• Analyze weekly reports of team metrics and use insights to drive decisions and training.
• Monitor changes in VA policies, regulations and appeals procedures.
• Quickly develop internal solutions and processes to adapt to regulatory changes.
• Communicate updates and operational adjustments to the VA team.

Deadline Management & Accuracy Review:

• Maintain oversight & draft monthly appeal deadline lists for distribution to the VA team.
• Track all VA-related deadlines to ensure timely case progression.
• Review work completed by case managers for accuracy and completeness.

Time & Attendance Oversight:

• Approve time off and flex time requests for department team members.

Forms & System Maintenance:

• Update and maintain VA-related forms and templates in Prevail.

Continuous Improvement:

• Escalate issues to the DOO or firm partners with supporting data and proposed solutions.
• Ensure SOPs are upheld and assist with updates and quality reviews.
• Support the HR Manager in identifying training needs.
• Conduct regular QA reviews to ensure client experience excellence.

Recruiting, Onboarding, and Training:

• Screen candidates and collaborate on hiring strategies.
• Support onboarding logistics and provide new hire orientation.
• Develop and lead training programs for procedures and tools.

Data Analytics & Reporting:

• Prepare weekly team reports and analyze performance metrics including caseload movement, appeals progress and staff performance.
• Propose and implement data-driven solutions.

Team Building:

• Lead team meetings and foster collaboration.
• Support a positive and engaged department culture.
• Develop training materials and SOPs for department processes.

Operations Management:

• Host monthly department meetings.
• Manage client relationships and escalate issues appropriately.
• Coordinate with attorneys and monitor communications.

Key Skills

• Strong understanding of VA disability appeals process
• Leadership experience managing legal or case management teams
• High attention to detail and accuracy
• Strong project management and workflow organization
• Ability to adapt quickly to regulatory changes
• Experience with legal case management systems
• Data analysis and reporting capabilities

Compensation

• Salary determined depending on experience

 Schedule

• Hybrid 2-3 days in office/ 2-3 days remote