Dispatch simplifies last-mile deliveries for businesses by providing both a reliable network of independent contractor drivers and scalable software for your own fleet. With our delivery technology, businesses can focus on what matters most while empowering them to Deliver More for their customers. Dispatch’s real-time tracking and transparency put businesses, suppliers, and technicians in control of local deliveries. Voted one of America’s Best Startup Employers by Forbes, Dispatch thrives on our commitment to strong company culture and our Five Core Values:

• Care – We treat our people, customers, and drivers with empathy and respect.
• Commitment – Every role matters; we’re dedicated to our team, mission, and plan.
• Transparency – We build trust by keeping our promises and owning our mistakes.
• Speed to Value – We make timely decisions with a focus on long-term impact.
• Driven to Deliver – We take radical ownership of responsibilities, valuing execution as critical.

WHY YOU WOULD BE A FIT?

We’re seeking a detail-oriented, analytical, and collaborative intern to join our Marketplace Operations team. This high-impact internship will focus on improving how we respond to supply chain issues reported by customers, identifying workflow bottlenecks, and building clearer lines of ownership across teams like Driver Experience, Customer Success, Sales, and Customer Care.

If you’re passionate about operations, process improvement, and real-world problem solving, this role is designed for you. You’ll lead a project that identifies operational friction points and builds solutions that improve efficiency and improve customer outcomes.

YOUR ASSIGNMENT (should you choose us and we choose you!)

• Interview internal stakeholders (DX, Sales, CSM, Customer Care) to gather insights on current workflows and processes related to delivery issue resolution.
• Map existing workflows and uncover pain points around tasks such as driver communication, refunds, order updates, and compensation decisions.
• Recommend future-state workflows that clarify ownership, escalation paths, and optimize team handoffs.
• Build a scenario-based ownership matrix that defines who owns what under various delivery issue cases.
• Collaborate cross-functionally to validate proposed solutions and incorporate team feedback.
• Deliver a final presentation summarizing findings, visual process maps, and implementation recommendations.

WHAT YOU BRING TO THE TEAM & DISPATCH

• Experience through coursework, internships, or academic projects in business operations, logistics, or process improvement
• Technical Proficiency: Comfortable using Google Workspace, familiarity with CRM and support tools like HubSpot and Intercom; experience with workflow mapping tools such as Miro or Lucidchart
• Strong written and verbal communication skills, especially for conducting stakeholder interviews and presenting findings
• Analytical mindset with the ability to identify workflow inefficiencies and recommend structured solutions
• Comfortable working independently in a fast-paced, cross-functional environment
• Collaborative team player with experience aligning across departments or groups to complete projects
• Problem-solving drive with a focus on clarity, ownership, and continuous improvement

EDUCATION

• Currently pursuing a degree at an accredited college or university with an interest in Business, Logistics or Operations.

Internship Details

• Pay: $17/hour
• Duration: May 19, 2025 - August 15, 2025
• Work Hours: 30-40 hours per week.

At Dispatch, we are passionate about exceptional outcomes and experiences and we value the unique backgrounds and experiences that everyone brings. We believe in a diverse workplace where everyone is included and people can bring their true and authentic selves to work every day. We foster creativity and innovation and know that our differences are strengths that help us achieve our goals as individuals and as an organization. We are committed to a workplace where employees feel valued and can perform their best. If your experience is close to what you see listed above, please consider applying.

Dispatch believes that Veterans arrive with not only translatable skills and technical expertise but in addition come with the intangibles; leadership and values that we believe align with our 5 Core Values. Simply put, these qualities enable our success, so we encourage all Guardsmen, Reservists, and Veterans to consider Dispatch as their next career destination.