About Dispensed

At Dispensed, we are passionate about empowering individuals to reach their full potential by supporting better health outcomes. We believe that access to innovative and alternative therapies can transform lives. Through our telehealth platform, we facilitate patient access to affordable, efficient, and reliable alternative medicine services across Australia, NZ and the UK.

About The Role

As our IT Operations Specialist, you'll be the go-to person for keeping our internal systems running smoothly and our team productive. This is a foundational role - you'll be establishing IT operations practices for a growing organisation of around ~150 people across three countries. 🌏

The role blends hands-on support work (think access management, troubleshooting, and keeping our core tools humming) with project work that'll grow over time - things like evaluating new vendors, rolling out security improvements, and helping shape how we manage our technology environment.

You'll report directly to the Chief Technology & Product Officer and work closely with teams across the business. This is a great opportunity for someone early-to-mid career who wants to build something, not just maintain it.

What You'll Own

Day-to-Day IT Support

• Manage user lifecycle: onboarding, offboarding, access provisioning, and permission changes across our core systems.
• Handle internal support requests - password resets, access issues, software troubleshooting, and general "how do I..." questions.
• Support a mixed-device environment spanning Mac, Windows, and mobile devices across both company-owned and BYOD setups.
• Maintain our identity and access management practices, ensuring the right people have the right access.
• Create and maintain documentation for common processes and self-service guides.
• Monitor and maintain our core productivity tools to ensure reliability and security.

What You’ll Need

• 2-4 years of experience in IT support, helpdesk, or systems administration.
• Solid experience with Google Workspace administration.
• Comfortable supporting both Mac and Windows users in a mixed-device environment.
• Familiarity with SaaS application management (we use Slack, 1Password, and various internal tools).
• Strong troubleshooting instincts - you can diagnose problems methodically and explain solutions clearly.
• Excellent communication skills - you'll be helping people across all levels of the business, often remotely.
• Self-directed work style - comfortable prioritising your own work and knowing when to escalate.
• Genuine interest in improving how things work, not just keeping them running.

Nice to Have

• Experience with endpoint management or MDM solutions (particularly in mixed OS/BYOD environments).
• Exposure to identity providers and SSO configuration.
• Basic scripting ability (Python, Bash, or similar) for automation.
• Experience in a healthcare, regulated, or high-compliance environment.
• Previous experience in a growing or scaling organisation.

What We Offer

• Flexible, fully remote working from anywhere in Australia (Eastern seaboard timezone preferred). 🌏
• A competitive salary designed to reward your impact. 💰
• A supportive and positive work environment. 🌟
• Opportunities to grow and develop your career. 📈
• Opportunity to transform lives through alternative medicine. 💡