About Document Crunch, Inc.

We’re cutting-edge innovators. We’re changing an industry. We’re making a real difference. 

Recognized as a 2025 Inc. Best Place to Work ranked #311 on the Inc. 5000, and winner of the 2024 AI Breakthrough Award, Document Crunch is the construction industry’s leading AI Risk Reduction Platform. Powered by CrunchAI™ and one of the industry’s richest proprietary datasets, we help project teams cut through the noise, reviewing documents in seconds, guiding decisions with built-in best practices, and answering on-the-job questions instantly from bid to closeout. Our company is people-focused and values-driven. We know that to achieve great things, you need a great team, and our “Crunchers” go above and beyond in everything they do. In addition, everyone on our team stays true to our core values, a must if you’d like to become a Cruncher.   

Core Values: 
We Are Lion-Hearted: We thrive together as a team and in a community. Our network is our superpower, so we look to always invest in long-term relationships, built on integrity, empathy and authenticity. 

We Are Fiercely Inspired: The privilege of this opportunity and the people we share it with inspire us all. We are fiercely committed to realizing our potential and relentless in pursuit of winning big.  

We Are Growth-Minded: Our evolution is essential to continue thriving. We are committed to pushing our limits, learning, growing and evolving because this is what makes for a great life experience.  

About This Role:

Document Crunch is searching for a Customer Success Manager to join our growing team. The Customer Success Manager will drive the success of our West Coast accounts. You will succeed in this role when the customer succeeds in adopting and realizing value from their investment in Document Crunch. You will literally be helping improve the lives of our construction customers by providing them with AI-powered document compliance solutions. Candidates must reside in one of the following states: Arizona, California, Colorado, Texas, Utah, or Washington. We are currently unable to consider applicants outside these locations.

Key Responsibilities:

The Customer Success Manager is a critical role in our organization. The key responsibilities are: 

• Make data-driven recommendations to your customers on how they can optimize the value of Document Crunch, based on customer analytics and industry best practices. 
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Document Crunch platform. 
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology. 
• Foster a positive team culture by supporting and mentoring your fellow Crunchers. 
• Collaborate with all levels of the Document Crunch organization to develop best practices and drive Document Crunch's evolution as a market leader. 
• Develop a mastery of Document Crunch's products, professional services, and industry best practices. 
• Partner closely cross-functionally with Sales, Professional Services, Support, Product, and Marketing teams. 
• Travel to client sites, industry events, and other Document Crunch offices as needed. 

Skill Set:

These are the primary skills we’re looking for to drive success in this role. 

• 5+ years of experience in Customer Success, Professional Services, or a related technical client-facing role. 
• Bachelor’s degree in Business, Construction Management, or a related field. 
• A strong passion for construction and technology. 
• Demonstrated success in managing customer relationships, driving adoption, and delivering measurable outcomes. 
• Experience in the construction industry (e.g., Project Manager, Site Superintendent, Project Finance Manager, Estimator, or Project Engineer) is a plus. 
• Ability to leverage strong technical aptitude to master Document Crunch’s product offerings, business model, and emerging technologies. 
• Excellent presentation and communication skills, both in-person and virtually, with the ability to engage technical and non-technical audiences. 
• Proven ability to act as a technology evangelist, promoting innovation and modernization within the construction industry. 
• Broad understanding of the construction ecosystem, including general contracting, subcontracting, and real estate development sectors. 

Benefits & Perks: 

Whether it’s Wednesday lunch in our offices, company-wide offsites or quarterly volunteering opportunities, we are always looking for ways to keep our employees happy and engaged with their teammates, whether your work schedule is hybrid or fully remote. Our benefits include: 

• World class medical, dental, and vision benefits 
• Participation in the employee stock option program  
• Flexible Time Off Policy  
• Ability to participate in our 401k  
• Company paid Short Term Disability, Long Term Disability and Life Insurance  
• Paid Parental Leave  
• Monthly technical allowance 
• Getting in close to the ground floor of an incredibly high-growth business  
• Substantial internal growth opportunities and emphasis on personal & professional development 

We value diversity, equity, and inclusion in everything we do. It is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, marital status, veteran status, age, disability, pregnancy, sex, sexual orientation, gender identity or any other legally protected category.  

Compensation for this role is anticipated to be between $110,000 – $120,000 base pay per year. Eligible employees may also receive commission-based compensation tied to team performance.  Your starting pay will be determined based on job-related skills, experience, qualifications, and market conditions.