About GenVault

GenVault is a premier provider of bioinventory storage and lab transport solutions. Our state-of-the-art biorepository facility is expertly designed for unmatched security and preservation of critical biological samples and materials. Through reliable and customized solutions, we offer peace of mind to our customers that their invaluable resources are expertly protected.

Job Summary:

The Technical Services Engineer will be responsible for providing expert technical support, troubleshooting complex issues, and ensuring customer satisfaction. 

Job Description:

As the Technical Services Engineer, you will lead on-site service interventions and contribute to knowledge-sharing and process improvement. Key responsibilities include diagnosing and repairing equipment, preventative maintenance, managing service projects, and ensuring compliance with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

Responsibilities:

• Identify and resolves complex technical issues in machinery and systems. 
• Perform repairs and maintenance on equipment, lead service interventions, and oversee service projects. 
• Maintain and update technical documentation, manuals, and knowledge base articles. 
• Communicate clearly and professionally with customers, partners, and internal teams, advocate for customer concerns. 
• Contribute to the development and improvement of service processes, tools, and procedures. 
• Ensure compliance with safety standards and all other regulatory and accreditation standards. 
• Manage the procurement process for engineering components and ensure timely deliveries and quality standards. 
• Collaborate with other departments to resolve technical problems. 
• Drive a strong quality culture by ensuring policies, procedures and work instructions prioritize safety, and ensure that appropriate monitoring and reporting processes are in place and effective. 
• Reconcile statistics and adhere to revenue management standards.
• Maintain productivity standards in relation to volume, service, and financial goals.
• Implement new policies and procedures for new compliance requirements and support evolving operations towards continual improvement.
• Support QA function in preparing for, hosting and providing follow-up for client and regulatory audits.

Education and Experience:

• Four-year degree or equivalent experience
• Have intensive field experience in Commercial Refrigeration or any related industry of at least two (2) years
• Average to Above Average Mechanical Background is preferred
• Basic understanding of Electrical circuits/components and can interpret wiring diagrams
• Familiarity with PHC and Haier Units and Electronic products would be a plus

Preferred:

• Basic knowledge of HVAC
• Supply chain management and procurement experience
• Strong business acumen and analytical skills
• Excellent leadership skills and ability to work across organization
• Strong communication and interpersonal skills
• Experience in customer service-oriented positions
• Proven ability to work effectively with teams

Job Type: Full-Time/Some Travel  <25%

Work Location: West Deptford, NJ

Salary: $80K – $100k

Bonus Incentive: Eligible

Total Rewards:  

·         Health/Medical Benefits

·         Health Reimbursement Account

·         Flexible Spending Account

·         Dental, Vision, etc.

·         Company Paid Short-Term Disability

·         Company Paid Long-Term Disability

·         Accident/Critical Illness/Hospital Insurance

·         Pet Insurance Options

·         PTO

·         401K with Employer Match

 Physical Requirements:

• Reaching, lifting, bending
• Ability to climb ladders
• Ability to lift 50 lbs.
• Extended periods of standing or sitting
• Right- and left-hand finger dexterity
• Ability to discern colors or use of color correction glasses
• Ability to work with refrigerants (e.g., dry ice and LNs) using proper PPE

 Environmental Exposure:

• Category I: Jobs requiring tasks that involve exposure to human blood or other potentially infectious materials

We are an equal opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.