At Door Controls USA, we are always on the lookout for passionate individuals who thrive in dynamic environments. We seek team members who are dedicated to excellence & innovation in the automatic & manual door industry. Ideal candidates should bring a blend of technical skills, customer-focused attitudes, & a willingness to learn & grow with us. Whether you're an experienced professional or just starting out, we offer opportunities to build a rewarding career within a supportive & inclusive workplace.

Guided by our mission of Opening Doors for Generations & grounded in our core values—Available, Reliable, Economic, & Innovative—we strive to make a lasting impact for our customers & communities. Join us in delivering high-quality solutions & services to our customers nationwide.

Benefits Package Offered for full-time employees:

• Medical
• Dental
• Vision
• Accidental Insurance
• Critical Illness
• Supplemental Life Insurance
• Short Term Disability
• Long Term Disability
• 401K + Company Match
• Legal Shield

Job Summary:

The Inside Sales Representative plays a key role in driving revenue growth for our company by proactively reaching out to customers and prospects to promote our line of manual door hardware products, including closers, hinges, locks, exit devices, and accessories. This role emphasizes outbound phone sales and relationship building to customers. The ideal candidate is a motivated self-starter who thrives on connecting with customers, understanding their needs, and providing tailored solutions that align with our hardware If you are a motivated, detail-oriented individual with a passion for the manual door hardware industry and a commitment to growing sales through inside efforts, we encourage you to apply for the Inside Sales Representative position at Door Controls USA. Join our team and be part of a company that values your expertise and dedication.

Duties/Responsibilities:

• Make outbound sales calls to new and existing customers to promote our DCM closers, hinges, locks, pivots, and exit devices to generate quotes and close sales.
• Prepare and follow up on quotes, ensuring timely responses and competitive pricing.
• Proactively identify and qualify new sales opportunities through customer outreach.
• Develop a strong understanding of our product line to recommend hardware to customers based on their needs.
• Manage customer accounts, maintain regular contact, and grow sales volume.
• Collaborate with outside sales representatives to support key accounts that are service focused and new business initiatives.
• Maintain detailed records of all customer interactions, calls, and opportunities within the CRM system.
• Participate in sales meetings and provide feedback on market trends, competitor activities, and customer needs.
• Partner with marketing to support campaigns, product launches, and promotional efforts.

Qualifications:

• 2–4 years of inside sales or customer service experience in a manufacturing or industrial environment; experience in manual door hardware or related building products preferred.
• Proven success with outbound calling and business development preferred.
• High school diploma/GED.
• Proficiency in Microsoft Office and CRM software preferred.
• Communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.
• Exceptional customer service skills.