At Door Controls USA, we are always on the lookout for passionate individuals who thrive in dynamic environments. We seek team members who are dedicated to excellence & innovation in the automatic & manual door industry. Ideal candidates should bring a blend of technical skills, customer-focused attitudes, & a willingness to learn & grow with us. Whether you're an experienced professional or just starting out, we offer opportunities to build a rewarding career within a supportive & inclusive workplace. Join us in delivering high-quality solutions & services to our customers nationwide.

Benefits Package Offered for full-time employees:

• Medical
• Dental
• Vision
• Accidental Insurance
• Critical Illness
• Supplemental Life Insurance
• Short Term Disability
• Long Term Disability
• 401k + Company Match
• Legal Shield

The Sales Administrative Assistant Supervisor oversees the administrative support team within the sales department to ensure accurate reporting, timely follow-up and current/accurate customer records. This role involves supervising staff, optimizing processes, and providing high-level support to the sales team to achieve organizational goals.

Key Responsibilities

Supervisory Duties

• Lead, train, and mentor a team of administrative assistants to deliver exceptional support to the sales team.
• Assign tasks, set performance goals, and conduct regular performance evaluations.
• Identify, Develop and implement standardized procedures and processes to improve efficiency and accuracy.
• Provide guidance to resolve challenges and ensure compliance with company policies.
• Oversee data entry in Business Central and D365, to ensure accuracy and completeness.

Administrative Support

• Assist in follow up coordination using CRM (D365) and Outlook for sales team.
• Oversee and assist in the entering, updating and correcting of customer information in Business Central.
• Ensure accurate and timely entry and maintenance of sales data in D365.
• Setup new customer accounts.
• Perform detailed research on customer accounts as needed.
• Assist Sales Team with customer issues and support.
• Manage consignment account inventory and replenishment orders and billing.
• Manage Customer Satisfaction Log.
• Send out monthly customer reports.
• Weekly status updates to VP of Sales and Marketing.

Coordination and Communication

• At times, serve as the liaison between sales and other internal departments to help provided requested information by either the sales representative and/or the customer.
• Monitor and manage administrative workflows to ensure deadlines are consistently met.
• Respond to inquiries from clients and internal team members with professionalism and efficiency.

Qualifications

• Required Experience: Minimum of 3 years in an administrative support and/or customer service role.
• Preferred Experience: Supervisory experience.
• Skills:
• • Strong organizational and multitasking abilities.
  • Proficiency in CRM software (D365), Microsoft Dynamics, and data analysis tools.
  • Excellent written and verbal communication skills.
  • High level of attention to detail and problem-solving skills.

Key Attributes for Success

• Customer-focused mindset with a commitment to excellence.
• Ability to motivate and foster collaboration within the team.
• Adaptability to dynamic environments and changing priorities.
• Analytical thinking to identify solutions and improve processes.