At Door Controls USA, we are always on the lookout for passionate individuals who thrive in dynamic environments. We seek team members who are dedicated to excellence & innovation in the automatic & manual door industry. Ideal candidates should bring a blend of technical skills, customer-focused attitudes, & a willingness to learn & grow with us. Whether you're an experienced professional or just starting out, we offer opportunities to build a rewarding career within a supportive & inclusive workplace. Join us in delivering high-quality solutions & services to our customers nationwide.

Benefits Package Offered for full-time employees:

• Medical
• Dental
• Vision
• Accidental Insurance
• Critical Illness
• Supplemental Life Insurance
• Short Term Disability
• Long Term Disability
• 401k + Company Match
• Legal Shield

Job Summary:

The Collections Specialist processes daily customer material returns and works with customers to collect past due returns.

Duties/Responsibilities:

• Assist in processing daily customer returns and payments.
• Scan and file daily return paperwork obtained from Receiving.
• Process materials returned in the company’s financial system and update past due returns and balance report.
• Send past due materials list to customers on a scheduled basis or as requested.
• Contact customers regarding past due returns and balances.
• Process customer invoices/credit memos for past due returns and balances.
• Process credits for the return of past due returns.
• Assist customers with return and payment questions.
• Run weekly aging reports
• Attend weekly meetings to review past due and returned materials report. Discuss collectability issues and determine resolution.

Required Skills/Abilities:

·         Strong verbal and written communication skills.

·         Strong organizational skills and attention to detail.

·         Strong analytical and critical thinking skills.

·         Ability to manage time and prioritize tasks to meet established deadlines.

·         Ability to function effectively in a high-paced and at times stressful environment.

·         Proficient with Microsoft Office Suite or related software.

·         Ability to balance customer care skills with team and company objectives

Education and Experience:

High school diploma or equivalent.

Education classes in accounting, finance, or business management desirable.

At least two years related experience required.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.