What is the purpose of this role?

As DOOR's People Operations Analyst, you'll be a key member of our People team at our 200-300 person Building Intelligence company. Unlike traditional HR roles, People Operations at DOOR focuses on enhancing employee experience through data-driven systems, connecting individual performance to company goals, and ensuring operational simplicity as we scale. You'll support HR programs, maintain compliance, and optimize processes while leveraging analytics to identify opportunities for improvement across the employee lifecycle.

What is the role?

This role requires advanced analytical capabilities to identify workforce trends, predict attrition risks, and optimize people operations through data-driven reporting. You'll own the full analytics lifecycle from data collection to executive-level storytelling while ensuring all People Operations functions run with precision and care.

Who is DOOR?

DOOR (formerly Latch) is unlocking the next era of Building Intelligence. We combine premium hardware, intuitive software, and automated operations into one seamless platform—helping multifamily properties run more efficiently, grow revenue, and deliver smarter, more connected living experiences. From smart access and in-unit automation to building-wide controls, DOOR empowers owners, operators, and property teams to reduce overhead, protect asset value, and stand out in a competitive market.

We believe smarter buildings make life simpler. At DOOR, you’ll help shape a future where buildings anticipate needs, operate effortlessly, and quietly improve life for everyone inside.

What will you do?

Advanced People Analytics & Reporting (Core Focus)

• Transform raw HR data into actionable workforce insights using statistical analysis.
• Build and maintain HR dashboards tracking key metrics: turnover, time-to-fill, engagement, compliance.
• Conduct predictive analysis to forecast attrition risks and hiring needs.
• Create monthly analytics reports for People leadership.
• Implement data visualization best practices using Excel/Sheets.
• Clean and normalize HR data for quality and reliability.

HRIS Data Support & Optimization

• Support HRIS & payroll admin in maintaining Rippling workflows with analytics-first configuration.
• Maintain data integrity through audits and checks.
• Create reliable sources of truth for people analytics by organizing legacy headcount data.
• Monitor system accuracy and assist with data cleanup initiatives.

Employee Lifecycle Support

• Support onboarding processes by preparing documentation, coordinating with IT, and tracking completion.
• Manage all employee status changes (promotions, transfers, leaves) in HRIS.
• Handle offboarding and conduct exit data analysis for trend reporting.
• Assist in performance review cycles and provide metrics tracking.
• Support salary benchmarking with data-driven insights.

Compliance & Audit Support

• Maintain compliance with Argentine labor laws while supporting US operations.
• Conduct regular audits of HR data and support regulatory reviews.
• Assist in preparation for internal and external audits (SOC2, EEO, tax, etc.).
• Ensure all policies align with applicable labor laws and company standards.

People Operations Inbox Management

• Manage People Ops shared inbox, triage and respond to inquiries promptly.
• Serve as the first point of contact for employee questions regarding policies and procedures.
• Document and communicate updates across all teams as needed.
• Escalate complex issues appropriately while maintaining service standards.

Occasional Recruiting Support

• Assist with sourcing and interview scheduling during peak hiring.
• Provide data-driven recruiting insights and maintain ATS data integrity.

What do you bring to DOOR?

• 3–5+ years of People Operations/HR experience with 1+ year in data analysis.
• Comfortable communicating with executive leadership, including receiving and prioritizing analytics and reporting requests from our CEO.
• Proven ability to transform HR data into business insights (portfolio preferred).
• Advanced experience working with HRIS - Rippling preferred 
• Advanced Excel/Sheets proficiency: formulas (VLOOKUP, SUMIFS), pivot tables, charts.
• Experience with HR metrics: turnover, time-to-fill, engagement, cost-per-hire.
• Strong attention to data accuracy and reporting clarity.
• Spanish fluency (native) and professional English proficiency.
• Experience with payroll processes is a nice-to-have for providing backup coverage when needed.

Why This Role is Analytically Rigorous:

• Owns full data lifecycle: collection → cleaning → analysis → visualization → recommendation.
• Reporting includes business impact, not only administrative tracking.
• Maintains high-quality data standards and corrects issues at the source.
• Focuses analyses on clear, actionable business questions.

DOOR understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

What is required (travel & physical requirements)?

• You can work from anywhere within Argentina, Mexico or Uruguay

What does DOOR bring to the table?

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. We offer a comprehensive suite of benefits such as employer-sponsored health, dental, vision and life options, and generous PTO, and an all-of-you, inclusive approach to benefits:

• Parental Leave
  DOOR provides company-supported parental leave for both primary and non-primary caregivers, along with tiered return-to-work options to support a smooth transition back to the workplace.
• Flexible Time Off
  We offer a flexible time off policy to ensure employees have the opportunity to rest, recharge, and maintain well-being—so they can bring their best selves to work.
• Flexible Working Days
  We support flexible work schedules, empowering employees to structure their workday in a way that best fits their personal and professional lives.
• DOOR Equipment Setup!
  Employees get a full setup of hardware from our home line of products as well as FREE monitoring!

Joining us means:

• Having teammates all over the world in the US, Argentina, Spain and Romania.
• Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.
• Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.

We embrace diversity and strive to create an inclusive environment for all.

Attention Job Seekers: Beware of job scams!

Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or DOOR:

• Communications from Latch or DOOR will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or DOOR from anyone who does not contact you through an email that comes from @latch.com or @door.com.
• Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.
• We  will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position.
• Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or DOOR unless you verified that the offer is from Latch or DOOR (check email senders addresses). We will never ask you for your bank account information or your mother’s maiden name during the interview process.
• We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.
• If you believe you were a victim of a job scam, you may report it to the FBI: https://www.ic3.gov/.