Work with cutting edge AI technology, making the world a safer and more secure place. DroneShield (ASX:DRO) offers an opportunity to solve some of world’s most challenging technical problems in the rapidly growing counter-drone sector.       
Our customers operate in some of the most challenging and high-stakes environments in the world, including military organizations, government agencies, airports, critical infrastructure operators, and law enforcement. Protecting airspace in these settings requires technology that performs under pressure and teams that understand what’s at stake. At DroneShield, employees work at the leading edge of counter-drone innovation, helping to address real-world security challenges as drone threats continue to evolve globally. 
DroneShield’s American operations are headquartered in Warrenton, Virginia, home to a growing team of approximately 30 highly skilled professionals. This office plays a critical role in the company’s global success, leading U.S.-focused R&D, sales, and customer support, and working closely with American defense and security stakeholders to deliver mission-critical counter-drone solutions tailored to local operational needs. 
As one of Australia’s largest publicly listed defense companies and a member of the ASX200, DroneShield is experiencing sustained hypergrowth. Global revenue increased from approximately US$38 million in 2024 to over US$125 million in 2025, representing growth of more than 400% year over year, alongside record profitability and cash flow. The global counter-UAS market is estimated at approximately US$100 billion and remains at an early stage, positioning DroneShield as a global market leader and the only publicly listed pure-play counter-drone company worldwide. 
DroneShield has grown from just 11 employees in 2017 to more than 450 employees globally today, with continued expansion planned across the United States, Europe, and APAC. The company invests over US$33 million annually in R&D, maintains a global sales pipeline exceeding US$1.65 billion, and continues to scale manufacturing and deployment capacity to meet accelerating demand. 
The Washington DC / Northern Virginia office is central to DroneShield’s long-term U.S. strategy - bringing innovation closer to the customer, strengthening domestic capability, and supporting national security, public safety, and critical infrastructure protection outcomes across the United States.

About the role

The Field Service Team Leader is responsible for leading DroneShield’s Field Service Engineering capability, ensuring high-quality technical support, installation, maintenance, and sustainment of deployed systems.

This role acts as the link between Customer Delivery, Test & Evaluation (T&E), and Technical Operations, ensuring all service activities are effectively planned, resourced, and reported. The role is approximately 70% leadership/operations and 30% hands-on technical support.

Responsibilities, Duties and Expectations 

• Lead, coach, and mentor a team of Field Service Engineers to drive performance and engagement
• Set expectations for professionalism, technical excellence, safety, and customer interaction
• Conduct regular one-on-ones, performance reviews, field audits, and competency assessments
• Support onboarding, structured training, and ongoing upskilling
• Foster a culture of accountability, collaboration, and continuous improvement

Planning, Scheduling & Coordination

• Allocate FSE resources across projects, installations, demos, training, and service activities
• Collaborate with Project Managers and Customer Delivery teams on resource planning
• Maintain a forward-looking master FSE schedule and provide regular updates
• Review and approve pre-deployment readiness, field kits, and equipment allocation
• Ensure all travel, logistics, and safety requirements are met for deployments

Operational Excellence

• Monitor and improve key service metrics:
• • First-Time Fix Rate (FTFR)
  • Mean Time to Repair (MTTR)
  • Technician utilisation
  • Response and resolution times
• Identify bottlenecks and implement process improvements
• Ensure adherence to service standards, procedures, and best practices

Technical Oversight

• Act as the primary escalation point for complex field technical issues
• Ensure FSEs are trained and certified across product lines and safety requirements
• Oversee completion and quality of Field Service Reports (FSRs)
• Ensure field insights are captured and fed back to Engineering and Tech Ops
• Support product improvement through structured technical feedback

Customer Engagement

• Represent DroneShield professionally on-site with a strong safety and customer focus
• Support installations, commissioning, handover, and acceptance testing
• Work with Customer Success to ensure effective post-deployment support
• Provide clear customer feedback and performance summaries to stakeholders

Safety & Compliance

• Champion a strong safety-first culture across all activities
• Ensure compliance with WHS, internal policies, and export control standards
• Conduct safety audits, toolbox talks, and incident reviews
• Ensure all FSEs are trained, certified, and properly equipped

Performance Management, Reporting & Governance

• Track and report on KPIs and SLAs to measure team performance
• Use data and insights to drive operational improvements
• Maintain the FSE competency matrix and readiness tracking tools
• Review and approve reports, ensuring lessons learned and actions are captured
• Provide regular updates on performance, risks, and resourcing to management

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.