About Dropzone AI
Dropzone AI is the leading AI SOC Analyst category and is trusted by security teams like UIPath, Zapier, Indiana Farm Bureau worldwide to automate tedious, repetitive tasks. Our platform autonomously investigates alerts 24/7, integrates seamlessly with existing security tools, and delivers decision-ready investigation reports. Dropzone AI eliminates alert fatigue and accelerates incident response, empowering security teams to address real threats proactively without adding headcount. No playbooks, no code, no prompts - just streamlined security operations. Dropzone AI is a 2024 Gartner Cool Vendor for Modern Security Operations and is featured in the Gartner Hype Cycle for Security Operations 2025. The Dropzone AI team is thrilled to be recognized in the AI Agent Category by being a RSA Innovation Sandbox 2024 Finalist, a Madrona IA40 Intelligent Applications Winner, CBInsights AI 100 2025 winner, and a 2025 CyberShark Pitch Competition Finalist. Learn more at www.dropzone.ai.
About the role
Dropzone AI is transforming how Security Operations Centers (SOCs) handle investigations by delivering AI-driven automation and insight. As our first Technical Account Manager, you’ll be instrumental in bridging the gap between our technical product and our rapidly growing customer base. This is an ideal role for someone excited about cybersecurity, loves working with customers, and thrives in both technical troubleshooting and proactive relationship management.
In this role, you’ll become an expert in how Dropzone integrates into diverse SOC environments. You’ll guide customers through integration setups, assist in troubleshooting complex alerts, and help customers maximize the value they derive from Dropzone. You’ll also own the rhythm of customer communication, from planning meetings to documenting outcomes, and ensure an outstanding customer experience.
At this stage, this role does not carry direct commercial responsibility for contract renewals or negotiations. However, there may be future opportunities to contribute to renewal discussions or manage commercial relationships for those interested in growing their career into account management.
What you'll do
Technical Guidance & Troubleshooting
Customer Relationship Management
Enablement & Advocacy
Requirements
Work Environment/Travel
We are a 100% remote company where you will work from your home with company-provided equipment to set you up for success. Semi-frequent travel to professional office settings and other events locally and nationally; some overnight travel expected.
Compensation
In the spirit of pay transparency, we are excited to share the base salary range below, exclusive of fringe benefits or potential bonuses. If you are hired at Dropzone your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous benefits package, including company paid health insurance, 401K Plan, Self-Managed PTO, parental leave, and more.
The pay range for this role is:
100,000 - 120,000 USD per year (Remote)
Customer Support
Remote (United States)
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