About Easy Dynamics Corporation

Easy Dynamics has nearly two decades of hands-on experience designing, deploying, and managing cybersecurity solutions across organizations of every size. We are builders, problem solvers, and trusted advisors who bring well-architected solutions and management consulting to our clients to align them with the best practices their missions demand. As industry leaders, we are committed to delivering unparalleled quality and service in all aspects of our organization and providing our customers with outstanding technical excellence and the business acumen to advise them on both tactical and strategic initiatives.

Easy Dynamics’ culture is best described as “East Coast address, West Coast attitude, driven by a unique combination of talented individuals who routinely deliver with innovation, and technical excellence. By building a world-class team of engineers and subject-matter experts, we’ve cemented our standing as a trusted provider of next-generation identity and risk management solutions. Other core capabilities include Velum Cloud delivery, automation and resilience.

Easy Dynamics is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal state or local laws.

About the role

• The Service Desk II (Tier 2) Specialist handles more advanced technical issues escalated from Tier 1. The role involves in-depth troubleshooting, root cause analysis, and direct interaction with development, network, or system administration teams.

What you'll do

• Resolve escalated technical issues from Tier 1 support.
• Perform deeper analysis of hardware, software, application, and network problems.
• Work with system logs, diagnostics tools, and configuration settings
• Liaise with engineering or Tier 3 support for complex incidents or bugs.
• Document issues and solutions to improve support processes.
• Contribute to technical documentation and training materials.
• Train or mentor Tier 1 support staff as needed.

Qualifications

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.
• 2–4 years of experience in technical support or IT operations.
• Strong knowledge of operating systems, networking, and enterprise software.
• Experience with ticketing and monitoring systems.
• Excellent analytical and troubleshooting skills; able to manage multiple priorities.
• Former Law enforcement supervision & veterans- highly preferred
• US citizenship & ability to obtain a Federal Law Enforcement background check