Who We Are at Our Core

At Ecotrak, we truly care about making life easier for the people who keep facilities running. That’s why, through our SaaS product, we’re trying to change the way repair & maintenance is done – with more automated equipment tracking, proactive insights, and warranty execution. 

We’re a team that believes in building strong relationships and getting things done right with our customers—facilities leaders, service providers, and everyone dedicated to keeping operations smooth and steady. 

As we say around here, we care for the people using our technology just as much as we care about making it.

If you’re ready to join a crew of hard-working, down-to-earth people trying to rapidly change an industry for the better, you’ll fit right in. 

Your Role In Keeping Things Running:

As an Implementation Specialist, you will be a point person to ensure clients meet their onboarding timelines efficiently & with quality.

What You’ll Get Done:

Project Manage SaaS Implementation Effectively 

• Collect necessary data & implementation materials from clients, communicating & keeping them accountable for the overall timeline 
• Host status check-ins with clients, explaining where they are in the process
• Answer any questions on the platform & why implementation materials are necessary 
• Work with Product team to ensure data & materials are uploaded correctly 

Host Accounting & IT Setup Sessions

• Work with client Accounting & IT teams to ensure workflows & requirements are met
• Work with Product team to ensure requirements are programmed correctly 

Identify & Create Operational Efficiencies

• Improve existing processes and developing new approaches to create high levels of client satisfaction, working with cross-functional teams if necessary

What You’ll Bring to the Crew

In experience:

• 1-2 years of experience in a client-facing position, ideally in a technical support environment (preferably SaaS or AI)
• Strong organizational ability, handling many tasks & projects simultaneously
• Ability to manage projects & people effectively, ensuring everything stays on track
• Strong communication ability to connect with & lead clients 
• Proficiency in Excel, PowerPoint, Google web-applications, and project management software

In intangibles:

• Professional attitude with a drive & eagerness to learn
• Authenticity & a caring personality 
• Problem-solving excitement with the ability to react & adapt 
• Willingness to experiment with new processes & take calculated chances

Who You’ll Work With

In this role, the main people you’ll be working with are:

• Implementation Manager – who you’ll report into 
• Customer Experience Team (i.e. CSMs, Training, Asset Surveys) – who you’ll keep up-to-date on projects & any changes in timelines
• Product Team - who you’ll work with to ensure requirements are uploaded/met in the software correctly for your client 

Why You’ll Love Working With Us

• You’ll work with down-to-earth people, always looking to help one another.
• You’ll work at a company where your growth is in your control – no politics here!
• Your work will directly impact the success & growth of the company

Company Benefits

• Medical, FSA, Dental, Vision, and Life insurance
• 401(k) with 4% match
• Tuition reimbursement
• Unlimited PTO
• 11 Paid holidays
• Company Swag & Team-building events
• Opportunities for career growth
• More listed at Ecotrak.com/careers

Salary: 65k - 75k annually

As part of our commitment to compliance with federal regulations, Ecotrak uses E-Verify to verify the employment eligibility of all employees.

Apply now