At Ecotrak, we truly care about making life easier for the people who keep facilities running. We’re a team that believes in building strong relationships and getting things done right with our customers—facilities leaders, service providers, and everyone dedicated to keeping operations smooth and steady. 

Our software platform was built with a deep respect for the hard work that goes into maintenance and repair, and we’re here to simplify that process with a thoughtful data-driven approach, easy-to-use tech, and genuine support. We’re all about guiding our customers and each other, sharing knowledge, taking chances, and challenging the status quo to find what works best.

Your Role In Keeping Things Running:

At Ecotrak, we empower businesses with cutting-edge facilities management software that streamlines operations and drives efficiency. As a Customer Success Manager (CSM), you will be the trusted advisor for our customers, ensuring they realize the full value of our platform. You will build strong relationships, advocate for customer needs, and drive retention and adoption throughout the entire customer journey.

What You’ll Get Done:

• Lead the onboarding process for new customers, ensuring a seamless transition onto the Ecotrak platform.
• Build long-term relationships with customers, serving as their primary point of contact.
• Act as a customer advocate, directing issues to the appropriate internal teams and ensuring resolution.
• Develop a deep understanding of Ecotrak’s technology to provide best practices and strategic guidance.
• Create and execute customer adoption plans to maximize engagement and lifetime value.
• Partner cross-functionally with sales, marketing, and product teams to enhance the customer experience.
• Identify upsell and expansion opportunities by aligning Ecotrak solutions with customer needs.
• Conduct regular health checks and Quarterly Business Reviews (QBRs) to drive value and engagement.
• Develop presentation materials for QBRs that are insightful and data-driven.

What You’ll Bring to the Crew:

• 3+ years of experience in Customer Success, Account Management, or related roles.
• Experience in facilities software, restaurant tech, or SaaS is a huge plus.
• Exceptional presentation, communication, and relationship management skills.
• Strong business acumen with a strategic mindset for driving customer growth.
• Proven success in managing senior-level customer relationships.
• Ability to lead enterprise-level solutions involving multiple stakeholders.
• Strong analytical skills to assess program results and customer success metrics.
• Experience in startup environments is a plus.
• Bachelor's degree preferred but not required.
• Customer service experience is a plus.

Benefits:

• Medical, FSA, Dental, Vision, and Life insurance
• 401(k) with 4% match
• Tuition reimbursement
• Unlimited PTO + 11 paid holidays
• Company swag
• Opportunities for career growth
• More details at Ecotrak.com/careers

💰 Salary Range: $100k - $120k

Compliance: As part of our commitment to federal regulations, Ecotrak uses E-Verify to verify employment eligibility for all employees.