About the role

As a Creative Assistant on the Special Projects Team, you will play a key role in supporting yearbook accounts that are at risk of not completing their projects. Your primary responsibility will be to provide specialized guidance and hands-on support, ensuring these accounts are able to successfully finish their yearbooks. This may include assisting with photo uploads and placement, building page layouts, and completing other design-related tasks as needed. The ideal candidate will have experience in graphic design, page layout, or desktop publishing software, with a strong eye for detail and creativity.

What you'll do

In addition to yearbook building, your responsibilities will include:

• Providing customer tech support via phone and email.
• Performing quality control checks on completed yearbooks.
• Developing new resources for our online customer library.

You will work closely with the Special Projects Manager, collaborating on a wide range of creative and technical tasks that directly impact the success of our yearbook advisors.

Core Responsibilities

• Relationship building with customers via phone, email and video chat
• Help build Resource Library in EDONext
• Provide Tier I tech support to customers via email and phone correspondence
• Design Projects using EDONext and Adobe Programs
• Quality Control for finished yearbook projects, both digital and physical
• Respond to, document and resolve customer support requests in the ticket queue
• Attend and participate in department meetings
  Carrying out any other duties as described by Supervisor

Expectations

• Strong communication skills, verbal and written
• Ability to work a 40hr work week, including nights and Saturdays, as needed
• Keen eye for details and proofreading
• Learn in-house design software to assist customers during yearbook season
• Learn in-house customer management software 
• Interact seamlessly in a cross functional team environment.
• Completion of all required company training and certifications within a timely manner
• Adhere to policies in the Employee Handbook and maintain a professional, respectful working relationship within the company

About Entourage Corporate Services

ECS (Entourage Corporate Services) manages technology solutions for multiple brands. As a centralized tech team, we support and innovate across various platforms, including our flagship design tools EDONext and Creator Studio.

Our mission is to provide modern, intuitive, and scalable software solutions that empower our diverse customer base—from schools and churches to businesses and military units—to design and produce high-quality printed products with ease. We are committed to fostering a culture that values innovation, customer-first thinking, and technical excellence.