About Ediphi

Ediphi offers the most comprehensive cloud-based estimating and preconstruction solution on the market. Our goal is to shorten the time spent in preconstruction, allowing projects to break ground faster and estimators to feel more confident in their work.

Estimating veteran Michael Navarro was unsatisfied with existing industry tools and set out to replace spreadsheet chaos with a purpose-built solution - created by estimators, for estimators. In 2023, he partnered with Dustin DeVan, founder of BuildingConnected, to launch Ediphi. Backed by a $28.5M Series A led by Norwest Venture Partners with continued support from Suffolk Technologies, Ediphi is rapidly expanding as a leading SaaS platform for General Contractors nationwide.

About the Role

Do you build lasting customer partnerships? Thrive on achieving goals? Curious and proactive by nature? Join Ediphi and help revolutionize estimating in construction. We’re looking for an experienced Customer Success Manager to join our fast-growing, well-funded startup transforming the preconstruction space. In this role, you’ll be responsible for retaining and growing customer relationships, driving adoption and expansion, and helping protect and grow Annual Recurring Revenue.

You’ll be the post-sale lead for assigned accounts, guiding customers through their lifecycle and working closely with Technical Sales, Product, and Support teams to ensure a best-in-class experience.

What You’ll Do

• Build trusted advisor relationships across customer organizations, from executives to day-to-day users.
• Maintain regular customer engagement, including strategic account reviews.
• Respond to customer needs quickly and professionally; track engagement, feedback, and issues in internal systems.
• Protect & grow ARR growth: Identify expansion opportunities (in partnership with Sales) and proactively manage renewals.
• Collaborate with Technical Sales to develop and execute actionable success plans.
• Forecast and mitigate customer risk to minimize churn.
• Represent the voice of the customer internally, sharing feedback with Product and contributing to roadmap alignment.
• Coordinate with cross functional teams internally to deliver outstanding customer service.

What You Bring

• 5+ years in a Customer Success, Account Management, or Relationship Management role.
• Ability to build strong relationships at all organizational levels, including C-suite.
• Strong problem-solving, consultative, and strategic planning skills.
• Understanding of recurring revenue business models and customer value drivers.
• Excellent communication, organization, and collaboration skills.
• Experience in SaaS, including pricing, sales, and negotiation.
• Self-motivated and proactive, with the ability to operate independently and effectively in a fast-paced, startup environment.
• Willingness to travel ~20% to customer sites and industry events.

Bonus: 

• Familiarity with construction workflows, tools, or estimating practices.
• Empathy and curiosity to deeply understand customer businesses and goals.
• Experience managing large, complex customer organizations, including multi-stakeholder relationships and layered decision-making structures.

Benefits

• Remote working environment (U.S. based)
• Competitive salary and stock options
• Unlimited PTO (and we actually encourage you to use it)
• Health, dental, vision, and life insurance
• Parental leave
• A phenomenal, remote-first team that deeply cares about creating great products

Join us!

At Ediphi, our values are passion, integrity, curiosity, humility, and openness. If this sounds like a team you'd like to be part of, please submit your resume and cover letter detailing your relevant experience for this position. We're excited to hear from you!

Building a fantastic product requires building an amazing, diverse team. Diversity in life and perspective is the driver of creativity and innovation! Thus, we do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We invite candidates from all backgrounds to join our mission. At this time, we’re only hiring applicants located in the U.S. who do not require a visa sponsorship. Check back in the future, though, as we grow!