About Electrosonic

Electrosonic is Where Imagination Comes to Life.

At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences.

Profile

An experienced AV Technician you will have a good knowledge of AV/VC services including system operation, troubleshooting, installation and maintenance. You will be self-motivated and proactive in your approach and committed to providing a high-quality service across the site. You will join a company providing cutting-edge audio visual solutions for major brands in many international territories.  We have a customer-centric ethos and an open, engaging and questioning culture.  You will find a company of creative, technical and very smart people who are passionate about what they do and developing others.

Main Purpose of Position

To provide client Audio Visual onsite meeting room support services, to include system operation, troubleshooting and maintenance of electronic communication systems including but not limited to video conferencing, meeting room support, Event support and control systems.

Responsible for the safe and correct diagnosis of faults, removal, 1^st line repair, test, and operation of all aspects of audio visual, video conference, display and presentation technologies.

Correct operation of meeting room AV systems in the most efficient and effective manner to ensure minimum down time and maximum performance.

• To ensure a prompt, courteous and appropriate response to all customer requests for assistance, support, short timeframe requests and room administration, working to defined service level agreements and within contractual timeframes / frameworks working directly alongside other front of house services.
• Be responsible for the general tidiness, cable management, safety and order of the service area and meeting rooms - maintaining the highest in room standards at all times.
• Accurately and quickly diagnose and remedy faults and problems with both AV, VC, AC and TP systems.
• Ensure that all systems are fully functional, and that equipment and system down time are kept to a minimum by providing troubleshooting and handover to other identified personnel or departments.
• Support for high profile meetings.
• Responsible for accurate tracking of the client’s hardware inventory.
• To provide advice and support to all other staff whenever necessary and to train any associated staff as indicated by senior staff.
• Maintain accurate and current company and customer files.
• To ensure all work is performed to the Company standards and that quality techniques are practiced.
• To work in compliance with the Company’s safety manual with safety of self and others in mind at all times.
• Other duties as required or assigned by company or client management.

Key requirement of the post holder

• A working knowledge of communications, networking, audio visual systems and system components is essential.
• Experience in the testing, fault finding, servicing and maintenance of electronic audio visual systems, or related field.
• Knowledge of touch screen and web-based technology.
• Experience in IP and telephony based video conferencing systems.
• Solid foundation in providing exceptional customer service and support in a fast-paced FOH environment.
• Be organised and flexible with the ability to approach different types of tasks during the working day.
• Being able to prioritize and work under pressure is essential.
• Be competent to a high level of computer literacy.
• Ability to think laterally finding an appropriate solution to fulfil an application or meet a deadline.

Key skills required by the post holder

• CTS qualified or willing to work towards
• Be able to work as part of a team.
• Be able to work on own initiative and accept accountability.
• Be able to work to the highest quality standards with attention to detail.
• Represent the company in a professional manner on its customers’ sites.
• Good communication skills both verbal and written.