This Role Is For Any of Element's 18 Offices - Full-Time/On-Site Travel Required ~25% Travel

Job Description: IT Support Specialist (Microsoft 365 / End User Support

Element Risk Management 's Core Values:

• Proactive Stewardship. We manage and protect the relationships and resources entrusted to us with the utmost care.
• Confident Humility. We approach our work with self-assurance and expertise, while remaining open to learning and valuing the insights of others.
• Unshakable Integrity. We commit to honesty, transparency, and doing what is right even when faced with adversity or no one is watching.
• Continuous Improvement. We seek opportunities to enhance our skills, processes, and services while fostering a spirit of excellence, innovation, and growth.
• Relentless Perseverance. We embrace challenges with tenacity, discipline, and endurance.

Position Overview: We are seeking a highly motivated IT Support Specialist to join our technology team. This role will work directly under the VP of Technology and will be responsible for daily end-user support, Microsoft 365 administration, and endpoint management across our ~100 employee organization. The ideal candidate is hands-on, resourceful, personable, and able to troubleshoot independently. This role will also maintain accurate asset inventory of all systems and devices company-wide and support our platforms including Microsoft 365, Salesforce, and Zoom.

KEY RESPONSIBILITIES AND DUTIES:

At all times, the IT Support Specialist shall:

• Provide technical support to end users (hardware, software, network, cloud applications)
• Manage and administer Microsoft 365 tenant (Exchange Online, Teams, SharePoint, OneDrive, Intune, security configuration, user provisioning)
• Troubleshoot desktops, laptops, printers, network connectivity, MFA, and endpoint security issues
• Configure, deploy, and maintain electronic equipment (laptops, mobile devices, network hardware)
• Maintain accurate inventory database of all electronic assets
• Assist with onboarding and offboarding processes (accounts, device prep, access control)
• Assist in Salesforce user management and light configuration support
• Support Zoom Phone system setup, user changes, troubleshooting
• Escalate advanced issues appropriately while independently resolving day-to-day operational issues
• Travel to branch locations approx. 25% of the time for on-site support
• Assist VP of Technology with special projects, automation development, and operational improvements

REQUIRED SKILLS and CAPABILITIES:

• Strong knowledge of Microsoft 365 administration (Teams, Exchange Online, SharePoint, Entra ID/Azure AD)
• Strong troubleshooting skills (hardware, OS, networking fundamentals, cloud services)
• Excellent interpersonal communication skills — able to support non-technical staff with clarity and patience
• Ability to work independently, self-prioritize, and manage multiple concurrent support issues
• Strong documentation habits and operational discipline
• Working understanding of cybersecurity principles and best practices
• Ability to lift/move computer equipment for setups and installs
• Valid driver’s license and ability to travel domestically (~25%)

Preferred Qualifications

• 2+ years of IT support, help desk, systems support or desktop technician experience
• Experience supporting Microsoft / Windows-based corporate environment
• Experience with Salesforce user administration (basic config, profiles, access)
• Experience with Intune device management and security policies
• Experience working with Zoom / Zoom Phone preferred
• Background in computer programming (PowerShell strongly preferred; Python a plus)
• Experience in small to mid-sized company (50–300 employees) support environments

OTHER RELEVANT REMARKS:

This position description describes the general nature and level of work performed.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.  This position description is not intended as and does not create a contract of employment between the Agency and any individual employee.  The Agency reserves the right to change this position description at any time within its sole discretion.