• This Role Is For Any of Element's 18 Offices

Job Description: Commercial Lines Account Assistant

Element Risk Management 's Core Values:

• Proactive Stewardship. We manage and protect the relationships and resources entrusted to us with the utmost care.
• Confident Humility. We approach our work with self-assurance and expertise, while remaining open to learning and valuing the insights of others.
• Unshakable Integrity. We commit to honesty, transparency, and doing what is right even when faced with adversity or no one is watching.
• Continuous Improvement. We seek opportunities to enhance our skills, processes, and services while fostering a spirit of excellence, innovation, and growth.
• Relentless Perseverance. We embrace challenges with tenacity, discipline, and endurance.

Position Overview: The Commercial Lines Account Assistant plays a key role in maintaining operational efficiency and delivering a high standard of customer service. This position reports to the Account Executive Pod Leader. 

PRIMARY RESPONSIBILITIES AND DUTIES:

At all times, the Commercial Lines Account Assistant shall:

• Day-to-Day Servicing
• • Provide in-house customer service to clients as assigned and requested.
  • Receive and respond to client and carrier inquiries regarding insurance, claims, or administrative matters.
  • Coordinate expirations with Account Executive and/or Account Manager to obtain renewal or new business information.
  • Assist in marketing new and renewal business, determine premiums, and prepare presentation packets.
    
    
• Execute Transactional Tasks
• • Process policy changes, endorsements, certificates of insurance, and billing transactions accurately and efficiently.
  • Ensure timely delivery of policies and related documents to clients.
    
    
• Maintain Accurate Records
• • Maintain electronic records in an orderly, up-to-date manner.
  • Ensure all service activities and communications are properly documented in the agency management system.
    
    
• Prepare Renewal Packets
• • Coordinate with Account Executive and/or Account Manager to compile and prepare comprehensive renewal packets, including updated policy information, marketing materials, and client-specific documentation.
    
    
• Compliance & Quality Assurance
• • Check new and renewal policies for accuracy in rating, typing, coverages, and signatures.
  • Follow agency E&O guidelines and maintain a suspense system for follow-ups.

KEY SKILLS and COMPETENCIES: 

• Strong communication skills, both verbal and written.
• Thorough understanding of commercial lines underwriting and coverages.
• Minimum of two years of experience in a similar position preferred.
• Must be licensed per state requirements.
• Ability to work in a fast-paced environment with frequent interruptions.
• Must be able to sit for extended periods.
• Professional appearance required for public-facing responsibilities.
• EOS experience preferred but not required

KNOWLEDGE, SKILLS & ABILITIES:

•  Performs duties independently with little or no supervision, operating from established directions and instructions. Decisions are made within general agency constraints and insurance laws, and require independent decision-making.
• The position involves daily contacts with customers and carriers, which encompasses information exchange, problem solving, quoting, and/or negotiations, significant contact with customers to collect information on any changes to the customer’s characteristics and to analyze the customer’s continued exposure and tolerance to risk, as well as review coverage options and risk management/prevention strategies.
• Thorough technical knowledge of commercial lines insurance, including an understanding of commercial lines insurance forms and risk alternatives. Outstanding verbal and written communication skills.

JOB REQUIREMENTS and QUALIFICATIONS:
 

College degree or equivalent is desired.  Must be organized with demonstrated skills for effective communication both verbal and written with the ability to influence others.  Should be familiar with all operations with a thorough understanding of the agency system.  Should have experience in commercial lines underwriting and marketing with a multi-line insurance agency or brokerage operation. 

OTHER RELEVANT REMARKS:

This position description describes the general nature and level of work performed.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.  This position description is not intended as and does not create a contract of employment between the Agency and any individual employee.  The Agency reserves the right to change this position description at any time within its sole discretion.