About elev8.io

elev8 provides 360° patient acquisition solutions for behavioral health brands by helping them with:

1) Generating VOB-qualified leads on multiple channels via elev8media
2) Increasing efficiency by enhancing their CRM & techstack via elev8tech
3) Improving their overall lead-to-admit conversion rates via elev8sales

Position Summary

elev8.io is changing the game for Behavioral Health companies, committed to helping our clients close the gap between the millions suffering from addiction or mental health problems. As we enter an exciting phase of growth, we’re seeking an exceptional Head of Organizational Development to elevate and scale our people operations, shaping the future of our culture, systems, and talent strategy.

Key Responsibilities

• Develop standardized recruitment funnels, processes and partnering with hiring managers to match their needs ongoing with a pipe-line of top talent so that growth never is stalled due to capacity constraints.
• Design and implement a comprehensive onboarding experience (90-day plan) that empowers new hires from day one to perform at their highest potential while ensuring they fully understand elev8’s values, expectations, and their role within our mission.
• Ensure smooth employee offboarding processes with exit interviews and feedback loops to capture insights for continuous improvement.
• Develop structured training programs for both new and existing employees, collaborating with managers to identify skill gaps and career growth opportunities.
• Develop an ‘Employment Branding Strategy’ and collaborate with sales & marketing to highlight elev8’s culture, achievements, and employee  success stories across social media channels and our careers page.
• Establish clear KPIs or OKRs for all team members and implement regular performance reviews that fosters accountability and a  feedback-rich culture.
• Identify drivers & measurements of employee satisfaction to design  initiatives that help boost morale, engagement, and long-term commitment of A-Players.

Example Tasks

• Onboarding: Build onboarding plans for new hires that includes training schedules, mentorship programs, and performance check-ins.
• Training: Create a centralized knowledge base on our LMS for employee training, with clear pathways for upskilling and professional growth.
• Feedback: Implement and manage tools for pulse surveys and feedback, using data to inform engagement strategies.
• Performance Reviews: Develop and roll out a standardized review process ensuring managers are equipped to provide constructive feedback in a consistent and effective fashion.
• Retention Plans: Organize team-building activities and recognition programs that align with company values
• Transition Support: Develop a structured exit interview process, tracking trends and advising leadership on areas for improvement

Qualifications

• 5+ years' of proven management expertise and process improvement within operations and organizational development. 
• Experience with building and effectively scaling international teams in both an in-office and remote workforce setting. 
• A proven track record of developing and executing ‘employee career pathing plans’ that yield employee growth and preferably promotions from within the organization over hiring external management.
• Embracing technology and AI to the T! Our tech stack includes now 80+ technologies across departments - key softwares that this role must be highly proficient in are 1) ClickUp (Project Management Software) 2) Rippling (Workforce Management Software) and 3) OpenAI/ChatGPT (companywide initiative that leaders must embrace).
• Ability to prioritize and multi-task with experience working in a dynamic, fast-changing entrepreneurial environment.

• Strong collaborative and cooperative mindset that can work with cross functional teams.

elev8's Core-Values

As a values-based firm, we only hire people who share our notion on:

1. Appreciate the Journey - Understanding that the daily hustle is the dream.
2. Go The Extra Mile - Attaining desired outcomes regardless of efforts required.
3. Customers are King - Helping them thrive are our priorities and expectations.
4. Act Like an Owner - Taking full responsibility for our work and actions.
5. Focus on A-Players - Fostering a growth mindset, always aiming to learn, and achieve desired results.
6. Understand the Why - Driving change and helping people out of suffering.
7. Focus on Impact - Achieving stellar results by focusing on performance and goals.
8. Adapt and Evolve - Continuously learning and evolving is requisite for being #1.

Compensation and Growth Potential:

The salary will depend on qualifications and track record. This is a perfect opportunity for any ambitious and hardworking candidate who wants to be at the helm of one of the fastest-growing behavioral health companies in Colombia and the US.