About elev8.io

elev8 provides 360° patient acquisition solutions for behavioral health brands by helping them with:

1) Generating VOB-qualified leads on multiple channels via elev8media
2) Increasing efficiency by enhancing their CRM & techstack via elev8tech
3) Improving their overall lead-to-admit conversion rates via elev8sales

Position Summary

At elev8.io, we don’t do fluff - we architect growth. We're on a mission to transform the behavioral health industry by connecting our 360° solutions with the facilities that can help even more people out of suffering.

We’re therefore looking for an exceptional Sales Operations Director—a systems thinker, data whisperer, process builder, and performance optimizer in one.

This role is not for the faint-hearted or the fans of legacy thinking.

It’s for the high-output operator who gets their high from streamlining the backend, boosting sales team efficiency, and crushing inefficiencies before they metastasize.

At elev8, Sales Ops isn’t just a supporting function. It’s the nerve center that connects people, process, tech, and performance. You’ll build out the sales ops framework from the ground up—or burn down what doesn’t work.

Either way, your mission is clear: Ignite growth to fuel our impact.

Key Responsibilities - What You'll Do!

Build the Machine

• Co-architect, implement, and optimize core sales processes (from lead sourcing to new client & sales rep onboarding).
• Define and document workflows across the entire sales motion—zero ambiguity.
• Own the CRM. You’ll configure it, automate it, clean it, and get reps to actually use it.
• Champion ABD -Always Be Documenting. If it’s not in our ‘Sales Playbook’ or ClickUp, it doesn’t exist.
  
  Drive Performance

• Build and maintain dashboards that support leadership and that salespeople actually use daily.
• Set the standard for forecasting accuracy (no sandbagging allowed) since our ‘Hiring Forecast’ & success with onboarding highly depends on this being within 90% accuracy.
• Own performance analytics: conversion rates, pipeline velocity, win/loss reasons, ARPA, churn, LTV—you live in the numbers.
• Collaborate with Leadership and Finance on comp plans, quotas, and commission tracking.
  
  Supercharge the Stack

• Audit, design, and continuously evolve our sales tech stack—CRM, enablement tools, reporting tools, proposal platforms, dialers, enrichment, scheduling, you name it.
• Ensure tools are integrated and reps aren’t toggling between 20 tabs to close a deal.
• Automate the boring stuff with AI whenever possible and double down on  what drives sales velocity.
  
  Be the Strategist

• Partner with Leadership and Marketing Ops to align on annual GTM planning and sales capacity modeling.
• Develop playbooks for channel expansion, new market entries, or vertical scaling.
• Influence product and marketing decisions through data-driven insights.

In Summary, You'll Crush it, if You Are:

• Process Obsessed: You dream in SOPs. You don’t just find inefficiencies—you systematize their annihilation.
  
• Data-Driven: “Gut feel” makes you nervous. You trust numbers, speak KPI, and live by: “In God We Trust; Everyone Else Brings Data”
  
• Tech Fluent: You don’t wait for IT Consultants to configure tools—you research and do it yourself if needed because you understand:
  ”The Significance of Technology at Scale” - Salesforce, Outreach.io, Instantly.ai, Clay, Paperflite or ClickUp - They’re your toys and you master them all!
  
• Hyper-Organized: You juggle 32 spinning plates while building a new shelf. You still sleep like a baby.
  
• EQ + IQ: You navigate demanding sales reps, client services reps, specialists and marketers with tact and speed.
  
• Ownership Mentality: You don’t need permission. You move. You build. You Act Like an Owner - taking full responsibility. 

Required Qualifications and Experience

• 10+ years in Sales Operations or Revenue Operations roles, preferably at high-growth B2B Marketing or tech companies.
• Proven track record building and scaling a Sales Ops function.
• Deep CRM experience (Salesforce preferred).
• Prior experience managing tools like Salesforce, Outreach.io, Instantly.ai, Klay, ClickUp and  ZeroBounce. 
• Comfort working in a startup or scaleup environment (i.e. ambiguity, autonomy, endless opportunities, daily challenges and high-pace).
  

As a values-based firm, we believe in:

1. Appreciate the Journey - understanding that the daily hustle is the dream.
2. Go The Extra Mile - attaining desired outcomes regardless of efforts required.
3. Customers are King - helping them thrive are our priorities and expectations
4. Act Like an Owner - taking full responsibility for our work and actions.
5. Focus on A-Players - fostering a growth mindset, always aiming to learn, and achieve desired results.
6. Understand the Why - driving change and helping people out of suffering
7. Focus on Impact - achieving stellar results by focusing on performance and goals.
8. Adapt and Evolve - continuously learning and evolving is requisite for being #1