EMPIST is a full-service IT company, providing businesses with the technology they need to succeed. Each day we strive to create a teamwork-led environment that fosters the success of not just our clients and our business but of our employees, too.

Service Desk Analyst  

Chicago, IL - Onsite (Mon-Fri)

We are looking for a bright, motivated, and detail-oriented Service Desk Analyst who can provide technical support to a demanding and diverse range of customers from different industries. 

What you’ll do: 

The Service Desk Analyst provides technical support to a demanding and diverse range of customers from different industries. Individuals should have a technically strong, team-oriented approach to support Microsoft Software products, industry standard server hardware, 3rd party vendor software applications and Active Directory knowledge. Troubleshooting and communication skills must be excellent. Patience to work with customers real-time over the phone and through remote desktop tools is required. The ideal candidate has a do-whatever-it-takes mentality and is extremely personable and customer-centric. 

Duties: 

• Troubleshoot user and system problems over the phone and with remote control technologies as a member of our front-line support 
• Manage a high volume of inbound tickets and calls from users
• Provide proactive technical support services through the use of automation
• Involvement in strategic planning of clients’ use of IT 
• Accurately document all troubleshooting activities conducted 
• Build upon and enhance the EMPIST Knowledge Base 
• Manage, maintain, troubleshoot, and support our client's networks, equipment, software and services 
• Display agility in a dynamic and fast-paced environment

Requirements: 

• Bachelor’s degree in computer science or related field/or working toward it 
• 6+ months of IT Help Desk experience  
• Microsoft Desktop Operating Systems - Windows 7, Windows 8, Windows 10 and Mac OS (preferred)
• Microsoft Certification (preferred)
• Experienced in remote desktop support 
• Experience with Microsoft Office products 
• Ability to assess issues and provide timely resolution
• Excellent organization and customer service skills 
• Excellent verbal and written communication skills 
• Desire to be helpful in any situation 
• Strong motivation, self-direction, commitment and integrity 
• Ability to multi-task with solid analytical and problem-solving skills 
• Ability to work independently and be in an on-call rotation

Salary: $45,000 – $55,000    

This is a full-time technical position with full benefits including Medical, Dental, Vision, and 401K Match, plus we set up a career track tailored to each individual engineer and we pay for your certifications to complete that track. 

We offer the opportunity to work with a friendly team, grow in this role and develop upon the current skills you already have. You will be working with team members located in the US and GR and supporting MSP customers throughout the US and around the globe!  

EMPIST is a 25-year-old global company with US locations in the heart of the Loop in Downtown Chicago near all major transportation, Downtown Elmhurst on York Road and an office in Phoenix, AZ. We also have our European HQ in Athens, Greece. We have been named to the Inc 500/5000 list for 8 out of the last 9 years which recognizes the fastest-growing, privately held businesses across the nation. We've also been chosen as one of the 501 most influential MSPs in the world (#73 in 2024) recognized on the Channel Futures 501 list for 10 straight years.