Our success is built upon the trust and dedication of our team members. We view ourselves not only as a warehouse and distributor but as an integral part of our clients' businesses. We are confident in our ability to provide the best service available and are always looking for passionate individuals to join us in our mission. Whether you're interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth.

Airbox Fulfilment is growing, and we’re looking for a Client Account Manager to join our team! We work with a variety of high-profile brands, including Hoodrich, The Rugby World Cup, Billionaire Boys Club, Wild Cosmetics and Naked Wolfe, managing their logistics and fulfilment operations efficiently.

About the Role
As a Supply Chain Coordinator, you'll become the operational link between our customers, suppliers, transport providers and warehouse teams.

You'll be responsible for coordinating inbound deliveries, outbound shipments and transport activity, ensuring products arrive at the right place, at the right time, whilst maintaining excellent communication throughout the process.

No two days are the same. You'll be working across multiple customers and carriers, resolving operational issues, managing priorities and helping us continuously improve the service we provide.

Key Responsibilities

✅ Acting as the primary operational contact for customers, suppliers and transport providers

✅ Coordinating inbound deliveries and outbound collections

✅ Booking carriers and monitoring transport performance

✅ Working closely with Warehouse Operations to prioritise inbound deliveries and urgent shipments

✅ Resolving delivery issues, shipment delays and stock discrepancies

✅ Maintaining accurate information across Warehouse Management Systems (WMS), ERP systems and customer portals

✅ Producing operational reports and monitoring service level performance

✅ Supporting the implementation of new customers and supply chain processes

✅ Identifying opportunities to improve operational efficiency and customer experience

You'll work in a fast-paced logistics environment where organisation, communication and attention to detail are essential.

What We Offer

• Competitive salary (dependent on experience)
• Up to 10% annual bonus
• Discounts across a variety of retailers
• 24/7 Mental Health Hotline
• Six fully funded counselling sessions each year
• 24/7 access to trained nurses by telephone
• Private Healthcare after three years' service
• Company pension
• Ongoing training and development
• Clear progression opportunities across Operations, Supply Chain and Client Services
• Immediate start available

What We’re Looking For
✔ Previous experience within supply chain, transport coordination, logistics or warehouse administration

✔ Strong understanding of inbound and outbound logistics processes

✔ Excellent organisational skills with the ability to manage multiple priorities

✔ Strong communication skills and confidence working with customers, suppliers and operational teams

✔ Experience using Warehouse Management Systems (WMS), ERP systems and Microsoft Office, particularly Excel and Outlook

✔ Excellent attention to detail and commitment to maintaining accurate operational data

✔ A proactive, solutions-focused mindset with strong problem-solving ability

It would be great if you already have:

✔ Experience within third-party logistics (3PL)

✔ Knowledge of transport planning or freight forwarding

✔ Experience working with customer compliance requirements or retailer routing guides

✔ Experience within ecommerce or retail fulfilment

✔ Knowledge of Lean, Continuous Improvement or process optimisation

How to Apply
Please submit your CV and a covering letter explaining why you’re suitable for the role. You will be asked to answer some questions as part of your application. If you do not answer these, your application will likely be rejected, so please take a minute to tell us more about you!

⚠ No phone applications, please. We will review all applications and get back to shortlisted candidates quickly.

Best of luck with your application!

The Airbox Fulfilment Team