Server Assistant- Hotel Sorrento

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.   

The historic Hotel Sorrento is a cultural anchor in Seattle.  From the fireside salons filled with local legends, to a spirit sighting, or the rooftop views of a growing city, the Sorrento has always been where Seattle gathers to celebrate and connect; a landmark with decades of stories, well cared-for guests, and deep roots in the neighborhood it calls home. Steps from downtown Seattle, the hotel enjoys one of the city's most enviable settings: walkable to Pike Place Market, the waterfront, the convention center, and the region's best dining, all while retaining the quiet charm of a tree-lined enclave. 

About the Role:

A Server’s Assistant assists the service staff in the service of the guest. The supportive role of the Server Assistant is to help make service more efficient and timelier. You will be expected to complete training where you will be introduced to all the policies and daily procedures that make up your job. You must memorize the floor charts, seating numbers and store layout. Serve guests, bread, water, and butter upon servers taking the orders, and provide refills as needed. Remove used tableware between courses; clear and reset tables after guests leave.

What You'll Do:

We want to exceed our guests’ expectations and deliver the best service anywhere. To achieve that goal, we have developed service goals that should be followed by every server, every shift, for every guest. You should strive to meet the following goals:

· Adherence of all safety and sanitation standards established by Hotel, as well as city, region, state and federal requirements

· Make sure hot food is delivered hot, and cold food is delivered cold

· Pre-bus tables as needed in your section, then throughout the restaurant

· Pack leftovers for guests following proper sanitation and packaging procedures

· Greet every guest you pass and make them fell welcome

· Refill non-alcoholic drinks for our guests as needed

· Thank every guest for visiting us and invite them to return

· Reset each table within 2 minutes after the guests leave

· Maintain a clean restaurant at all times

· Completes all side work

· Communicates with and supports all staff to serve the guests

· Employs teamwork

· Follows Hotel Sorrento policy

· Obtain service area assignment at the beginning of each shift

· Promptly greet guests as they are seated and bring bread, butter, and water to table

· Remove used tableware between courses and provide tableware for next course

· Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for

washing

· Between seating promptly clean tabletops, chairs, and booths. Check floor and clean as required. Reset and arrange

tabletop

· Inspect assigned restroom every 30 minutes and clean as needed

· Respond appropriately to guest requests. Communicate guest requests to server as needed

· Communicate with server and hostess to assure efficient seating, table utilization and customer service

· Assist server as needed with food delivery, especially with large parties and during peak periods

· Thank guests as they are leaving

· Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the

restaurant manager or immediate supervisor

What You Bring:

· Washington State Food Handlers Certificate

· Washington State Class 12 Permit-required

· High school diploma, GED Degree, or related training equivalent required

· Minimum 1+ year of relevant work experience in similar scope and title required

· Experience within luxury brand/markets preferred

· Must able to communicate and understand the predominant language(s) of our guests

· Must have a basic knowledge of dining room and service procedures and functions

· Must be able to work in a standing position for long periods of time (up to 5 hours)

Compensation & Benefits

Hourly Rate:  $21.30 + Gratuities

Additional benefits include:

• Free parking
• 401(k) retirement plan with employer match after 90 days of employment
• Annual Paid time off: 10 vacation days, 4 Personal Days, eligible for 11 Holidays
• Washington-mandated paid sick leave
• Ash Hotel discounts
• F&B perks

Work Environment & Physical Requirements

Property-based, restaurant and kitchen floor presence, and occasional meetings across departments. Flexibility to work days, evenings, holidays, and weekends around key team milestones, events, or business levels. Ability to sit, stand, walk, and lift up to 25 lbs as needed.

Legal Notices

Equal Employment Opportunity: We are an equal opportunity employer and make hiring decisions based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, ancestry, age (40+), disability, medical condition, genetic information, sexual orientation, gender identity or expression, marital status, military or veteran status, or any other characteristic protected under federal law.

Reasonable Accommodations: We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. To request an accommodation, please contact us during the application process.

At-Will Employment: Employment with this company is at-will, meaning either the employee or employer may terminate the employment relationship at any time, with or without cause or notice, to the extent permitted by law.