Case Manager - TMS & Spravato® Patient Care Coordination

Location: Clinic-Based in Glen Allen, VA
Department: Patient Access – Care Coordination

Do you enjoy helping people navigate complex healthcare journeys? We're looking for a caring and proactive Case Manager to serve as a patient's primary partner throughout treatment. You'll coordinate care, support insurance and authorization processes, and ensure each patient receives a seamless, supportive experience. If you're energized by helping others and want to make a direct impact on mental health outcomes, this could be the perfect role for you.

Why Join Greenbrook?

• Meaningful Impact: Make a difference in patients' lives by supporting their mental health journey in a collaborative, compassionate, and patient-centered environment.
• Professional Growth: Develop expertise in innovative mental health treatments while enjoying autonomy, ownership, and opportunities for career advancement within a growing organization.
• Competitive Compensation: Earn $24-$26 per hour, based on experience and education.
• Comprehensive Benefits: Access a robust benefits package that includes medical, dental, and vision insurance, plus a 401(k) plan with company match.
• Work-Life Balance: Enjoy generous Paid Time Off (PTO) and paid company holidays.

What Makes You a Great Fit?

• Patient-Focused: You are passionate about delivering exceptional patient care with empathy, professionalism, and compassion.
• Highly Organized: You thrive in a fast-paced environment and can effectively manage multiple priorities while maintaining attention to detail.
• Solution-Oriented: You take ownership, proactively identify challenges, and develop effective solutions.
• Collaborative & Adaptable: You work well with diverse teams and quickly learn new systems, processes, and ways of working.
• Mission-Driven: You're excited to support innovative mental health treatments and help patients achieve better outcomes.

How You'll Support Our Patients

• Guide patients through their treatment journey, providing a seamless and supportive experience from initial consultation through treatment completion.
• Coordinate appointments, provider schedules, prior authorizations, specialty pharmacy activities, and treatment readiness requirements.
• Monitor patient progress, address barriers to care, and collaborate with cross-functional teams to keep treatment plans on track.
• Maintain accurate patient records, financial estimates, and documentation within CRM and EHR systems.
• Respond to patient inquiries with empathy, professionalism, and urgency while delivering an exceptional patient experience.
• Support positive patient outcomes while ensuring compliance with operational, coverage, and treatment requirements.

Qualifications

Required

• High school diploma or equivalent, plus 3-5 years of experience in clinical case management, patient care coordination, direct patient care, or a related healthcare setting.
• Experience using EHR systems and Microsoft Office applications, including Outlook, Word, and Excel.
• Strong communication, organizational, and customer service skills with the ability to effectively manage multiple priorities.

Preferred

• Associate's or Bachelor's degree in a healthcare-related field.
• Experience in patient care coordination, case management, healthcare operations, or healthcare support roles.
• Experience with CRM systems (Salesforce preferred).
• Knowledge of insurance benefits, prior authorizations, healthcare scheduling, specialty pharmacy operations, or Buy & Bill processes.
• Experience in behavioral health, specialty healthcare, TMS, Spravato®, or other specialty treatment programs.

Join Us!

Bring your passion for patient care to a team dedicated to improving mental health outcomes. Apply today and help patients navigate treatment with confidence, compassion, and support.

*Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time. 

*We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

Benefits Statement: Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change.

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About Us

Neuronetics, together with Greenbrook Mental Wellness Centers, delivers innovative mental health treatments through FDA-cleared NeuroStar® TMS and Spravato® therapies. Our mission is to expand access to life-changing care, combining cutting-edge technology, compassionate patient support, and clinical excellence to improve lives every day. Join us in making a meaningful impact in the rapidly growing mental health field.