Client Lead

Why Red Antler?

At Red Antler, we believe great brands are built through a combination of sharp strategy, bold creativity, and genuine collaboration. Our Client Leads play an essential role in bringing those elements together, helping ambitious businesses create meaningful connections with the people they serve.

If you're energized by great creative work, love building relationships, and know how to bring both strategic thinking and thoughtful execution to the table, we'd love to meet you!

About the Role

The Client Team at Red Antler is responsible for driving projects from inception through launch, leading collaboration with cross-functional teams internally, building strong client partnerships, and identifying opportunities to grow our business strategically and creatively.

We're looking for an experienced, entrepreneurially-minded Client Lead who can confidently build trusted relationships with teammates and clients, champion ambitious creative work, and support execution of complex engagements from start to finish.

As a Client Lead, you'll serve as a key collaborator and driver of consistency and excellence across our internal teams, including strategy, creative, design, digital, and production. You'll represent the client perspective throughout the creative process while ensuring that the work delivers against key business objectives and Red Antler strategic and creative standards.

The Client Lead plays a critical role on the Client Service team, supporting some of our largest, campaign-focused engagements, anticipating client needs, navigating challenges, and ensuring projects are delivered on time, within budget, and to the highest standard. The Client Lead will report to a Client Director, but has the opportunity to work across engagements as bandwidth permits, creating a unique opportunity to work with and learn from a wider set of teammates. Growth is as inevitable as the Client Lead is motivated and dedicated. 

What You'll Do

• Lead client relationships: Serve as a primary point of contact, building trusted partnerships and managing internal and external communication, expectations, and feedback throughout each engagement.
• Drive strategic and creative excellence: Partner with clients and internal teams to define engagement objectives, shape creative direction, and deliver work that meets business goals - all while pushing creative boundaries and supporting clients in taking risks.
• Own project success: Translate project scopes into Statements of Work (SOWs), establish clear expectations, and monitor overall project health against timelines, budgets, and success metrics.
• Connect the dots: Collaborate across strategy, design, digital, marketing, and production teams to ensure alignment and bring ambitious ideas to life.
• Anticipate challenges: Work closely with project management & production to identify risks early, navigate competing priorities, and proactively develop solutions that keep projects moving forward.
• Bring a clear point of view: Contribute meaningfully to creative and strategic conversations, advocating for the brand vision, business objectives, and quality of the work.
• Identify growth opportunities: Spot opportunities to deepen client relationships and expand engagements, partnering with internal teams to develop thoughtful recommendations and drive organic growth.
• Champion collaboration: Foster an environment of trust, transparency, and shared accountability among clients and internal teams.

What We're Looking For

• 5–10 years of relevant experience, ideally within a branding, digital, advertising, or creative agency.
• Creative Agency experience is required, with a demonstrated ability to lead client relationships and manage complex creative engagements.
• Hands-on experience managing projects across one or more of the following: branding, website design and development, integrated marketing campaigns (video / stills production, packaging, etc)
• Strong business acumen and an ability to connect creative decisions to client objectives; understanding of how client business metrics convert into communications objectives and real-world goals to be measured, tracked and championed.
• A confident, entrepreneurial mindset with the resourcefulness to navigate ambiguity, solve problems, and take ownership.
• A collaborative spirit and the ability to thrive in a fast-moving, highly creative environment.
• High emotional and social intelligence, with a natural ability to build relationships, influence stakeholders, and navigate challenging conversations.
• Exceptional organizational skills, attention to detail, and the ability to balance multiple priorities.
• Excellent written and verbal communication skills, paired with a healthy sense of humor.
• Curiosity, creativity, and interests outside of work that inform your perspective.

Bonus points if you're a dog lover! We have a few small dogs who join us at the office from time to time.