TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their choice and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our real estate expertise and using AI-driven renter underwriting to help operators qualify renters faster while mitigating the financial risk of renter default. With $7B+ in lease value protected, we work with 9 of the country’s top 10 operators, are the #1 lease guarantee provider nationwide, and have consistently been named one of Inc. 5000’s fastest-growing companies, one of Forbes’ Best Startup Employers, and one of Deloitte’s Technology Fast 500.

The Team

The Commercial Strategy & Revenue Operations team exists to solve some of TheGuarantors' highest-priority commercial challenges. We identify opportunities to grow the business, develop strategies to capture them, and work across the organization to turn those strategies into measurable results.

Our work spans every part of the commercial organization. We partner closely with Sales, Product, Risk, Marketing, Finance, and Operations to improve how we serve customers, launch new initiatives, strengthen our go-to-market strategy, and build the capabilities that enable the business to scale. Because our work cuts across functions, success depends on building trusted partnerships, influencing without formal authority, and aligning teams around a common goal.

We aren't an internal consulting team. We own initiatives from strategy through execution and are accountable for the impact they create. The people who thrive here are comfortable with ambiguity, motivated by ownership, and excited to solve difficult business problems.

The Opportunity

As a Commercial Strategy Associate focused on AM (Account Management) Strategy, you'll help shape how TheGuarantors grows its existing customer relationships and how our Account Management organization serves them.

Our customer base represents a significant source of future growth, but capturing that opportunity requires making thoughtful choices about where we invest, how we segment and serve different customers, and how we identify and pursue opportunities for deeper engagement. You'll develop the strategies and operating approaches that help our Account Managers focus on the highest-impact opportunities and turn strong customer relationships into sustained commercial growth.

This role is designed for someone who wants to move beyond analysis and become an operator. You'll work directly with Account Managers and AM leadership, analyze customer and portfolio performance, and own initiatives from strategy through execution. Over time, you'll also develop firsthand relationships with customers—joining important client discussions and business reviews to better understand their priorities and translate those insights into better commercial strategies.

Your success will ultimately be measured by whether the strategies and initiatives you help build make our Account Management organization more effective and create better outcomes for our customers and TheGuarantors.

This is a hybrid role based in NYC.

What You'll Do

• Partner closely with Account Managers and AM leadership to identify challenges, evaluate opportunities, and implement high-impact improvements to drive customer growth, improve retention, and strengthen the effectiveness of our Account Management organization
• Develop strategies that improve how we segment customers, allocate Account Management resources, and determine the right product offerings and engagement model for different parts of our portfolio
• Translate insights from individual customers and customer segments into commercial strategies and initiatives that improve how we serve and grow our customer base
• Help build customer-facing materials and strategic communications for our largest partnerships
• Collaborate across Sales, Product, Risk, Pricing, Data, Marketing, and Operations to address customer needs, remove barriers to growth, and improve how we serve customers
• Develop and improve the strategies, tools, and operating approaches that support effective customer planning, business reviews, executive engagement, and growth initiatives
• Develop a firsthand understanding of customer priorities by joining client discussions and business reviews, and translate those insights into broader commercial strategies and improvements
• Analyze customer and portfolio performance to identify trends, uncover opportunities for expansion or deeper engagement, and inform strategic decision-making

What You'll Bring

• 2+ years of experience in management consulting, strategy, business operations, or another role requiring strong business judgment, analytical thinking, and a track record of execution
• Strong analytical and structured problem-solving skills, with the ability to identify opportunities and translate customer and commercial insights into action
• Comfort navigating ambiguity and creating structure where none exists
• An ownership mindset and a track record of driving work from idea through execution
• Excellent written and verbal communication skills, with the ability to build credibility and influence stakeholders across the organization
• Strong interpersonal instincts and an interest in developing direct customer relationships; comfort joining client-facing discussions and business reviews is important for success in the role
• An interest in how high-performing Account Management organizations operate and a desire to improve customer growth and commercial effectiveness through thoughtful strategy and execution
• Exceptional attention to detail and a commitment to producing high-quality work

Benefits

• Opportunities to make an impact within a fast growing company
• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Flexible spending accounts (healthcare, dependent care, commuter)
• 401(k)
• Generous PTO and paid holidays
• In-office lunch Perk
• Flexible working hours
• Paid parental leave
• Company sponsored short and long term disability

Base Salary

The base salary range is between $130,000 - $150,000 annually.

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.