Client Service Representative (CSR)

Campus Commons Pet Hospital | Sacramento, CA

Part-time | Primary Care

At Campus Commons Pet Hospital, we’re looking for a dedicated and compassionate Client Service Representative (CSR) to join our friendly and experienced team. You’ll be part of a supportive environment where teamwork, communication, and a positive attitude are at the heart of everything we do.

Schedule

• Monday, Wednesday, Thursday 8:30am-5:30pm (with flexibility for Tuesday and Friday coverage)

About Us

We’re a busy, general practice hospital providing high-quality care to a loyal community of pet parents. Our medical team, led by Dr. Krista Prato Matthews and supported by our Hospital Manager, Keshia, combines over seven years of ER and advanced GP experience.

We take pride in creating a space where everyone helps each other out, nothing is taken personally, and we all share responsibility for making each day run smoothly.

What You’ll Do

• Greet clients warmly and professionally, creating a welcoming and supportive hospital environment
• Work alongside experienced DVMs, RVTs, and support staff
• Answer incoming calls, respond to inquiries, and provide accurate information about services
• Schedule appointments efficiently while supporting smooth patient flow
• Triage patients appropriately and communicate priorities with the medical team
• Address client questions, concerns, and complaints with empathy and professionalism, escalating when needed
• Maintain accurate client and patient records with strong attention to detail and confidentiality
• Process payments and manage billing inquiries accurately
• Support daily front desk operations, including filing, data entry, and maintaining clean and organized reception and waiting areas
• Communicate clearly with both clients and team members to ensure a positive experience for pets and their people

About You

• Previous experience in a customer service or veterinary front desk role preferred
• Friendly, professional, and compassionate communicator
• Comfortable handling sensitive situations with empathy and discretion
• Dependable, proactive, and team-oriented
• Positive attitude and willingness to jump in wherever needed

Why You’ll Love It Here

• Central Sacramento location – close to freeways, restaurants, and shopping
• Ample parking, including private staff parking behind the hospital
• A small but mighty team that truly supports one another

If you love working with people as much as pets and want to be part of a collaborative, supportive team, we’d love to hear from you!