Director of Network Operations

Director of Network Operations - Logan, UT

Based in Logan, Utah and reporting to the Chief Operating Officer (COO), the Director of Network Operations owns the reliability, scalability, and evolution of Wi-Fiber's multi-vendor WISP and hybrid ISP network. This salaried, full-time role leads the 24/7 Network Operations Center (NOC), network strategy and modernization, core routing and capacity, acquired-network integrations, operating and capital planning, analytics, and technical leadership across multiple markets. The salary range for this position is $110,000-$135,000 annually. Periodic travel is expected, typically 1-3 times per month for approximately 2-4 days at a time.

What You Will Do:

• Own the Network Operations strategy and roadmap across all markets, aligning reliability, scalability, service quality, and growth priorities.
• Lead the 24/7 Network Operations Center (NOC), serve as the final technical escalation point for complex incidents, and drive service-level expectations, root-cause analysis, and measurable reduction in mean time to repair (MTTR).
• Lead network modernization toward software-defined networking (SDN) and VXLAN-based designs while governing core routing, OSPF, BGP, traffic engineering, IP addressing, network security policies, and multi-vendor hardware standards.
• Oversee transit and peering relationships and guide capacity planning across backbone, aggregation, and access layers for performance, resiliency, and cost effectiveness.
• Lead network integrations for acquired ISPs, including cutovers, routing, IP addressing, monitoring, hardware standards, and operational process alignment.
• Coordinate cross-functional network initiatives and govern workflows for incident, change, maintenance, deployment, capacity, and project tracking while aligning Network Operations with BSS and OSS platforms.
• Own network-related operating and capital budgets, prioritize investments, develop business cases, monitor costs, and build dashboards and reporting for network health, subscriber and revenue trends, churn, and project health.
• Report network performance, strategic risks, modernization roadmaps, project health, and capital needs to the executive team and Board while recruiting, developing, mentoring, and retaining high-performing network engineers and NOC staff.

What You Will Bring:

• 10+ years of experience in telecommunications or ISP environments, including 5+ years in senior management or director-level responsibility for mission-critical network operations or NOC functions.
• Expert-level competency designing, deploying, and operating OSPF and BGP in production environments.
• Architectural experience planning and implementing large-scale VXLAN, SDN, or other virtualized network solutions.
• Deep experience with large-scale wireless and fiber networks, including strong familiarity with Cambium, Tarana, and Ubiquiti platforms and advanced proficiency with Mikrotik RouterOS.
• Proven experience designing and operating incident, change, maintenance, capacity, and service-assurance processes in a 24/7 environment, including acquired-network integration and operational transition.
• Demonstrated ability to manage network-related OpEx and CapEx, prioritize investments, evaluate ROI, and communicate financial tradeoffs.
• Strong executive communication and presentation skills, including the ability to explain complex technical topics, risks, and recommendations to non-technical leaders and Board-level audiences, plus demonstrated success developing technical teams.
• Proficiency with project management, workflow, reporting, and analytics tools. Experience scaling a multi-state ISP, WISP, or hybrid ISP and familiarity with modern BSS/OSS platforms are preferred.

What You Will Experience:

Work is primarily office- and NOC-based in Logan, Utah, with periodic travel to network sites, data centers, and branch locations across the United States. With or without reasonable accommodation, while performing the duties of this job, the employee is regularly required to:

• Sit for prolonged periods at a desk and work on a computer.
• Travel periodically, typically 1-3 times per month for approximately 2-4 days at a time.
• Occasionally lift, carry, or move items weighing up to 15 pounds.
• Use vision and hearing sufficient for computer-based monitoring, alert recognition, documentation, presentations, meetings, and effective communication in office, NOC, data-center, and network-site environments.

Wi-Fiber is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. Wi-Fiber prohibits discrimination, harassment, and retaliation based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other status protected by applicable federal, Utah, or local law. Qualified applicants may request reasonable accommodation for the application process or to perform essential job functions.

About Wi-Fiber Inc.

Wi-Fiber operates multi-vendor wireless and fiber networks across multiple markets, delivering internet connectivity through WISP and hybrid ISP infrastructure. Our Network Operations organization supports the reliability, scalability, service quality, and technical evolution required to serve customers and support responsible growth across markets.