ATEK is a Canadian company specializing in environmental monitoring solutions for the life sciences sector.  We provide innovative, reliable, and compliant systems that help organizations safeguard their sensitive products, maintain optimal environmental conditions, and simplify regulatory compliance.

Role: 

• Builds and maintains strong relationships with ATEK's key accounts, ensuring customer satisfaction and driving account growth.

Responsibilities:

• Develop and execute account strategies for key clients.
• Serve as the primary point of contact for assigned accounts.
• Identify and address customer needs and issues.

Key Processes:

• Account planning and review.
• Customer relationship building and communication.
• Upselling and cross-selling.

Key Skills:

• Account Management
• Customer Relationship Management
• Communication and Interpersonal Skills

Report to : 

• Sales & Marketing Director

Tools : 

• Google Workspace, ATEK Platform, Hubspot

Document to maintain :

• Account Plans: This is the most critical document, providing a roadmap for managing each key account and driving growth.

KPI: 

• Revenue Growth within Assigned Accounts: This is the primary measure of an Account Manager's success in growing business with existing customers.
• Sensors per account