ATEK is a Canadian company specializing in environmental monitoring solutions for the life sciences sector.  We provide innovative, reliable, and compliant systems that help organizations safeguard their sensitive products, maintain optimal environmental conditions, and simplify regulatory compliance.

Role: 

• Installs, maintains, and repairs ATEK's environmental monitoring equipment at customer sites, ensuring accurate data collection and customer satisfaction.

Responsibilities:

• Install and configure environmental monitoring sensors and equipment at customer locations.
• Perform routine maintenance and calibration of equipment to ensure accurate data collection.
• Troubleshoot and repair equipment malfunctions, either on-site or remotely.
• Collect and analyze data from monitoring equipment, identifying any anomalies or trends.
• Provide technical support and training to customers on the use and maintenance of ATEK's equipment.
• Maintain accurate records of service calls, installations, and repairs.
• Adhere to safety protocols and industry best practices.

Key Processes:

• Equipment installation and configuration.
• Preventive maintenance and calibration.
• Troubleshooting and repair.
• Data collection and analysis.
• Customer support and training.

Key Skills:

• Technical expertise in environmental monitoring equipment and technologies.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.

Report to : 

• Operation Manager

Tools : 

• Google workspace, ATEK Platform

Document to maintain :

• Service Reports: These are crucial for tracking customer interactions, equipment serviced, and work performed.

KPI: 

• Number of Service Calls Completed: This measures the technician's productivity and workload.
• First-Time Fix Rate: This indicates the technician's efficiency and expertise in resolving issues on the first visit.
• Sensors installed per week
• Sensors calibrated per week