Who We Are: 

Clearwave Corporation is an innovative healthcare technology company based in Atlanta, Georgia that provides a complete patient-engagement platform for specialty practices. Our solutions simplify patient experiences and help practices grow and scale in our ever-changing healthcare environment, all to create a better all-around healthcare experience. With proven ROI, Clearwave improves practice revenues, reduces staff workload, and enhances the patient experience. Through self-service scheduling and check-in, patient communication, and insurance verification, Clearwave helps practices provide a digital-first, convenient, compliant, and safe experience that patients have come to expect from healthcare providers. With 95% client retention, we understand that we’re stronger when we support our customers. Clearwave is committed to superior client onboarding and ongoing client success with an unsurpassed client-partner relationship.  

About the Role 

The Senior Data Analyst, Product will be the analytical backbone for active product initiatives around Eligibility, AI, Revenue Analysis, and Client Outcomes. You will also support the broader Product team's move toward outcome-based measurement across Scheduling, Registration, Intake, and Payments. 

Clearwave's Product Management team operates under a Product Operating Model, which means every product manager is expected to lead with continuous discovery, define success metrics before building, and report on business outcomes rather than just features shipped. This Data Analyst role supports turning scattered exports, portal reports, and Salesforce data into the metrics, dashboards, and analysis our business needs to prove value and make evidence-based prioritization calls. 

Key Responsibilities 

Eligibility AI 

• Analyze insurance eligibility and coverage data across the scheduling, pre-registration, and visit stages of the patient journey to track active coverage rate, plan identification accuracy, and eligibility flag clearance. 

• Monitor accuracy and performance of AI-driven eligibility checks (e.g., Code 42 non-response, flag resolution), and surface trends by payer, location, and client. 

• Partner with the Eligibility AI product manager to define and track success metrics before development begins, and report on outcomes (clean-claim impact, staff time saved, denial reduction) after launch. 

Revenue Analysis 

• Support revenue and opportunity modeling for initiatives, including attach-rate assumptions, unit economics, and renewal risk analysis. 

• Pull and validate Salesforce data (strategic renewals, new-logo run-rate) feeding the opportunity model, flagging data-mapping issues before they reach leadership reporting. 

• Help quantify and track initiative adoption and revenue contribution against goals set by the product and revenue teams. 

Client Outcomes Data 

• Build and maintain recurring client-facing and internal outcome reporting (usage, adoption, satisfaction, business impact) across product areas, in the spirit of the outcome-measurement goals every PM on this team is held to. 

• Consolidate exports from the Clearwave Provider Portal and other internal sources into consistent, reusable data models so reporting doesn't have to be rebuilt from scratch each cycle. 

• Help Product Managers document ROI for completed initiatives (e.g., Payment at Pre-Reg, Voice AI, Reschedule Assist) using adoption rates, transaction/revenue volume, and customer satisfaction data. 

Cross-Team Analytics Support 

• Build and maintain dashboards and self-serve reporting that let Product Managers track their product area's P&L, feature usage, and client adoption without a one-off analysis request each time. 

• Translate ambiguous business questions from Product, CS, and leadership into clean data pulls, clear visualizations, and a defensible recommendation. 

• Maintain data quality and documentation for the metrics and definitions this team relies on, so numbers stay consistent across PMs and reporting cycles. 

• Participate in discovery and prioritization conversations to make sure decisions are grounded in usage and outcome data, not just anecdote. 

What Success Looks Like in the First Year 

• Eligibility AI, Revenue Analysis, and Client Outcomes each have a standing set of metrics, defined with their product owners, that are tracked and reported on a regular cadence rather than assembled ad hoc. 

• Product Managers can pull adoption, usage, and revenue-impact data for their product area without waiting on a custom analysis. 

• Initiatives have documented before/after outcome story (e.g., ROI, time saved, adoption growth) built from your reporting. 

Technical Environment 

This role works hands-on across our modern data stack and product platform. Familiarity with the following technologies, or the ability to ramp quickly, is central to success in this position. 

Data & Analytics 

• Snowflake (medallion architecture) – enterprise data platform and system of record for analytics. 

• AWS Glue and Kafka – data ingestion and pipeline infrastructure feeding the warehouse. 

• Legacy SQL Server EDW (15TB+) 

• Tableau 

• Power BI 

Required Qualifications 

• 5+ years of experience in a data analyst, business analyst, or product analyst role, ideally supporting a product or SaaS organization. 

• 5+ years of experience and expertise in data structures, indexing, querying, and data retrieval concepts 

• Experience in Big Data tools and languages (golang, python, spark) 

• Strong SQL skills and comfort working directly with relational databases or a data warehouse. 

• Experience building dashboards and reports in a BI/visualization tool (e.g., Power BI, Tableau, Looker) or in spreadsheet-based tooling at scale. 

• Ability to turn a loosely defined business question into a structured analysis and communicate the findings clearly to non-technical stakeholders. 

• Comfort working with CRM data; Salesforce reporting experience preferred. 

• Bachelor's degree in a quantitative, business, or related field, or equivalent professional experience. 

Preferred Qualifications 

• Experience in healthcare, health-tech, or another regulated data environment, with an understanding of handling sensitive data appropriately (HIPAA awareness). 

• Familiarity with Python or R for data cleaning and analysis at scale. 

• Exposure to product analytics concepts (adoption funnels, cohort analysis, activation/retention metrics) and to empowered product-team operating models. 

• Experience working with EHR, PM system, or patient-scheduling data. 

• Exposure to streaming and batch data pipeline tooling (Kafka, AWS Glue or similar) and to large-scale transactional datasets (millions of records per day). 

• Familiarity with AI/ML-driven analytics – evaluating model or rules-engine output (e.g., Drools), monitoring accuracy and drift, and translating AI performance into business metrics. 

• Experience supporting a platform migration (e.g., SQL Server to Snowflake, Power BI to Tableau) while maintaining reporting continuity.