Etix is an international, web-based ticketing provider serving entertainment, sports, fairs, and live events across 40+ countries and processing over 50 million tickets annually. As the largest independent ticketing company in North America, we support 4,500+ venues with flexible ticketing, integrated marketing, and e-commerce solutions, and have served customers for over 25 years. Learn more at hello.etix.com.

As a Bilingual Customer Support Representative, you will assist event attendees across North America by phone and email. This role is part of a fast-paced call center environment that operates 7 days a week with no overnight shifts. You will help customers with ticket purchases, existing orders, and general support questions while gaining hands-on experience in the live event ticketing industry.

This position offers flexible scheduling, monthly bonus opportunities, a supportive team culture, and opportunities for growth within the organization.

Key Responsibilities

• Provide prompt, professional support to Etix patrons by phone and email.
• Assist customers with ticket purchases, order issues, and general event-related inquiries.
• Accurately document and resolve customer issues in a timely manner.
• Manage a high volume of phone and computer-based work in a remote environment.
• Maintain a quiet, professional workspace and reliable internet connection while working remotely.

Qualifications

• Minimum 6 months of call center experience required.
• Bilingual in Spanish required.
• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Ability to build positive working relationships with teammates.
• Strong computer skills and the ability to learn new systems quickly.
• Ability to adapt, prioritize, and work effectively in a fast-paced environment.
• Availability to work at least 20 hours per week.
• Flexibility to work weekends and occasional holidays.

Preferred Qualifications

• Previous remote work experience.
• Familiarity with Google Workspace, Slack, Zoom, and CRM platforms.

Additional Requirements

• Equipment will be provided by Etix.
• Candidates must have a dedicated high-speed internet connection and a quiet working environment.
• Candidates must reside in one of the following states: AL, AZ, CO, FL, GA, IL, KS, KY, LA, MI, MN, MS, MO, NV, NC, OH, OK, OR, SC, TN, TX, VA.

Scheduling Availability

Phone shifts are scheduled in Eastern Time during the following hours:

• Monday to Friday: 9:00 AM to 9:00 PM
• Saturday: 9:00 AM to 8:00 PM
• Sunday: 12:00 PM to 8:00 PM

Other Information

• No sponsorship or H1B situations can be accommodated
• Relocation is not available for this position