Service Coordinator

At Freedom, we’re committed to shaping the future of energy through clean, reliable, and sustainable compressed renewable natural gas (C/RNG) solutions trusted by fleet partners across North America.

As industry leaders in alternative energy, our mission is to empower commercial fleets, municipalities, school districts, industrial operators, and high-volume users through innovative, sustainable energy solutions that drive decarbonization, enhance energy resilience, and support long-term renewable energy strategies.

We believe in building strong partnerships with our customers, treating them as vital collaborators in our shared goal of a cleaner tomorrow. The Freedom platform is supported by a veteran management team with over 100 years of combined industry experience, ensuring that we deliver on our promises with expertise and excellence.

We are looking for a Service Coordinator to join our growing team in Utah.

The Service Coordinator supports day-to-day service operations by coordinating maintenance activities, managing work orders, assisting customers and vendors, and maintaining accurate operational data in MaintainX and NetSuite. This role works closely with internal teams, field technicians, vendors, and customers to support timely service delivery and efficient workflow management.

Roles & Responsibilities:

• Coordinate the setup of new sites and Authorized Service Providers (ASPs), including on-call scheduling.
• Receive and manage service requests and dispatch service technicians as required.
• Create and maintain vendor records, sales orders, projects, work orders, contract billing lines, and purchase requests in MaintainX and NetSuite.
• Monitor preventive maintenance schedules and service intervals.
• Coordinate parts orders and work closely with Purchasing to support service activities.
• Request and track purchase orders for service calls and maintenance work.
• Validate vendor charges and ensure related purchase orders are properly received and reconciled.
• Ensure all required documentation and purchase orders are completed before customer invoicing.
• Maintain accurate work order, sales order, and project information within company systems.
• Monitor and follow up on on-hold work orders, parts requests, scheduling requirements, and status updates.
• Support the quotation and estimating process, including pricing updates, customer approvals, and work order creation.
• Coordinate scheduling, job setup, and communication among internal teams, vendors, and customers.
• Maintain regular communication with Regional PSI teams to support site performance and customer satisfaction.
• Provide operational support and contribute to continuous improvement initiatives.
• Perform other duties as assigned.

Experience and Qualifications:

• High school diploma or equivalent required.
• Post-secondary education in business or a related field preferred.
• 5 years of experience in operations, service coordination, account management, client service, or a related field
• Experience using enterprise resource planning, customer relationship management, and maintenance management systems; experience with NetSuite and MaintainX is preferred
• Proficiency with Microsoft Office Suite.
• Proficiency in Microsoft Excel, including creating and managing spreadsheets, tables, and charts to organize and present data.
• Strong customer service, organizational, and problem-solving skills.
• Excellent attention to detail and the ability to manage multiple priorities
• Strong written and verbal communication skills
• Strong interpersonal skills and the ability to collaborate effectively in a fast-paced environment.