About Us

At Kindthread, our purpose is simple: to make hard days easier.

As the parent company of Scrubs & Beyond, we are dedicated to serving the healthcare professionals who care for others by providing exceptional apparel, innovative uniform solutions, and an unmatched customer experience. Through our national retail footprint, eCommerce platform, and Image Program, we partner with healthcare organizations across North America to deliver customized solutions that support caregivers every day.

Position Overview

The Senior Account Development Manager is responsible for managing and growing a portfolio of strategic healthcare accounts while serving as a trusted advisor to key customer stakeholders. Reporting to the Director, Image Program, this role is responsible for developing strategic account plans, driving customer retention, increasing program utilization, and identifying opportunities to expand existing partnerships. As a trusted consultant, the Senior Account Development Manager collaborates closely with customer stakeholders and cross-functional teams to deliver thoughtful solutions that support healthcare organizations and the caregivers they serve.

This role exemplifies Kindthread's core virtues by leading with empathy, operating with vigilance, building engaged partnerships, and bringing a spirited commitment to every customer interaction. Success requires balancing strategic thinking with disciplined execution while continuously identifying opportunities to improve the client experience, optimize operational performance, and deliver measurable business results.

Essential Duties and Responsibilities

Strategic Account Management

• Manage and develop relationships with key contacts across a portfolio of high-value customer accounts.

• Create and execute strategic account plans designed to increase customer engagement, program utilization, retention, and revenue growth.

• Conduct regular business reviews to evaluate account performance, identify opportunities, and align on customer objectives.

• Monitor account health and performance metrics, proactively addressing risks, challenges, and opportunities for expansion.

• Serve as the primary escalation point for complex customer issues and partner with internal teams to drive timely resolution.

• Drive revenue growth through consultative account management, product adoption, and program enhancement opportunities.

• Partner with Executives and leadership teams to support contract renewals, negotiations, and retention initiatives.

• Utilize reporting and analytics to identify trends, develop recommendations, and improve overall program performance.

• Develop and deliver presentations, proposals, and strategic recommendations to customer contacts.

Event & Program Support

• Support customer onboarding activities, program launches, and implementation initiatives.

• Plan and execute employee fitting and selling events designed to increase customer participation and program adoption.

• Evaluate event performance and implement improvements that enhance efficiency, profitability, and customer experience.

• Travel to customer facilities and event locations as needed.

Qualifications

Skills & Competencies

• Strong relationship-building and consultative selling skills.

• Strategic thinking and business planning capabilities.

• Excellent verbal, written, and presentation skills.

• Strong analytical and problem-solving abilities.

• Ability to influence stakeholders and manage complex customer relationships.

• Exceptional organizational and project management skills.

• Ability to prioritize multiple initiatives in a fast-paced environment.

• Proficiency with CRM systems, Microsoft Office Suite, and business reporting tools.

• Ability to work independently while effectively collaborating across teams.

Experience

• Bachelor's degree is preferred or equivalent combination of education and experience.

• 5+ years of account management, customer success, business development, or sales experience.

• Proven success managing strategic or enterprise-level customer relationships.

• Demonstrated ability to drive customer retention, revenue growth, and client satisfaction.

• Experience presenting to executive-level stakeholders.

• Experience mentoring, coaching, or supporting the development of others preferred.

• Healthcare apparel, retail, uniform program, or event management experience preferred.

Physical Requirements

• Ability to remain in a stationary position for extended periods while performing computer-based work

• Ability to frequently communicate and exchange information with customers, associates, and business partners.

• Ability to occasionally travel, including overnight travel, as required.

• Ability to lift and move materials weighing up to 50 pounds and occasionally assist with event setup and teardown activities.

Compensation

Base salary of up to $85,300, plus annual commission potential of $8,000–$21,000.