Join us to build a more rewarding financial future for all Canadians 

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly expanding tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. 

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail 
• Deloitte’s Fast 50 in Canada Winner for 2023 and 2024
• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Team of 700+ people
• 1M+ customers 
• 10K+ retail partners

The Role

As a Content Designer, you will create thoughtful and impactful content that facilitates understanding and engagement within our products. Reporting to our Lead, Content Design, you will be working with a to implement and evolve the content strategy at Neo.

What you'll be doing:

• Collaborate at both strategic and operational levels with Product, Design, and UX Research teams
• Write interface content, microcopy, emails, push notifications, SMS, and other content for the digital product suite to drive action, engagement, and understanding
• Assist in evolving our content guide and strategy
• Develop the UX Writing practice at Neo, building innovative and effective guidelines, best practices, and tools
• Implement long-term strategies that allow content to scale
• Work collaboratively with our Data & Analytics and UX Research teams to shape and validate your work
• Advocate for inclusivity and accessibility, crafting delightful content and experiences for various demographics, reimagining products so that they're effective for a range of audiences
• Collaborate with Product Design, Product Management, Product Marketing, Creative Design & Content, and other stakeholders to bring a sense of delight and purpose to our in-product content
• Work with Legal, Localization, and Support to ensure our products are appropriately and responsibly launched
• Change context quickly and easily, working with various products and teams

Who we are looking for:

• Bachelor's degree or equivalent experience
• 2+ years of Content Design, UX Writing, or related experience writing content for digital products
• A portfolio of samples that demonstrate your skill and efficacy as a writer

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to do our best work for our customers. Our commitment to customer success drives everything we do, from building intuitive products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and continuous support. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices. As we evolve rapidly, we’re looking for change-makers who thrive on challenge—people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company’s success. 

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice which guides how we process your personal information for the purpose of your application.