Join us at Peel Addiction Assessment & Referral Centre (PAARC) and become a catalyst for change in the lives of individuals navigating the complexities of addiction and mental health challenges. This is more than a job—it's a chance to make a real difference in your community and to grow with a team that values your expertise and passion.

About Peel Addiction Assessment & Referral Centre (PAARC):

PAARC is a notable not-for-profit charitable organization funded by the Ministry of Health, through Ontario Health Central Region. With full accreditation from the Canadian Centre for Accreditation, we're dedicated to providing comprehensive services to those dealing with alcohol, drugs, gambling, gaming, and various behavioral dependencies, alongside supporting mental health challenges. Our commitment to a diverse, inclusive workplace and a person-centered approach underlines our services and team ethos.

About the role

The Clinical Intake Worker works as part of a multi-disciplinary team to provide clinical intake for persons presenting to PAARC for help with issues related to substance use, abuse and/or withdrawal and also problem gambling concerns.

We are hiring for one (1) full-time, permanent role working at our main office on Dixie Road.

What you'll do

• Receive and process referrals from individuals requesting service via telephone
• Orient clients to PAARC programs and services, either in group or one-on-one format
• Refer clients to appropriate treatment services in accordance with established protocols
• Schedule client's first appointments with counsellors and forward appropriate completed documentation (e.g. privacy, confidentiality forms)
• Advocate for clients by helping people understand that clients may choose from a range of possible treatment goals and options, and by helping others understand the rights of and the unique needs of our clients
• Respond to crisis situations by providing or referring to crisis intervention
• Develop and maintain professional relations with clients, adhering to the standards set out in the Social Workers and Social Service Workers Code of Ethics and any other required Codes of Ethics
• Initiate a client file and maintain written and electronic documentation, according to best practice and legal guidelines, of all contacts with or about the client, in a timely manner, according to PAARC policy and guidelines
• Ensure the timely communication of essential information to team and appropriate stakeholders
• Represent PAARC at all times in a professional manner
• Participate in PAARC All-Staff Events

Skills & Competencies

• Able to maintain constructive, open, honest, two-way communication with management, supervisor, colleagues, partners, suppliers, clients, and all visitors
• Strong written communications skills
• Able to make decisions based on organizational values, policy and organizational objectives/priorities
• Able to work without supervision, with an appreciation of when to seek input from others
• Able to develop and maintain excellent record-keeping and file management systems

Requirements

• Post secondary degree in human services or substance abuse, or a combination of relevant education and experience
• Experience working with persons with substance use concerns
• An understanding of substance misuse/abuse problems in alignment with PAARC philosophy of Harm Reduction
• Non-violent crisis intervention, ASIST, CPR, First-Aid certifications
• Attention to detail, thoroughness

Working Conditions

Office environment

Schedule: Mon - Fri 8:30am - 4:30pm

By joining our team at PAARC, you're not just accepting a job; you're embarking on a rewarding career path that offers growth, fulfillment, and the opportunity to contribute to a more inclusive, supportive community. Apply now to be part of a dynamic team where your work truly matters and helps transform lives every day.

PAARC is an Equal Opportunity Employer dedicated to accessible and inclusive employment practices in compliance with AODA. We value diversity and encourage all qualified candidates, including women, persons with disabilities, visible minorities, and Aboriginal Peoples, to apply. Our commitment extends through all recruitment stages. We encourage candidates to specify if they require any accommodation to ensure their full participation in the recruitment process, striving for an inclusive work environment where everyone is respected and valued.