Major Duties and Responsibilities:

• Assist Commercial lines property and casualty clients with the process of reporting new claims and with problem resolution on previously reported claims.
• Evaluate reported claims for coverage applicability, investigating aspects of the claims when necessary.
• Enter initial claim data into the agency computer system and update it as new data becomes available, in accordance with agency procedures.
• Assist other agency employees in evaluating coverage issues and resolving claim problems for their clients.
• Monitor activity on large, open claims for all clients.
• Monitor total claim activity for “Franchise Accounts.”
• Prepare the claim review portion of client stewardship reports and meetings.
• Prepare risk/loss analysis reports, upon request from clients
• Negotiate coverage, reserve and payment issues with carrier adjusters as needed.
• Participate in capability presentations, explaining and demonstrating the claim services and assistance we provide our clients.
• Serve as a member of the agency’s disaster awareness/recovery team.
• Train other agency personnel on claim procedures and technical coverage issues.

Requirements:

• Four-year college degree or equivalent work experience.
• Three years property/casualty insurance work experience.
• Basic knowledge of property/casualty coverages (advanced knowledge preferred).
• Good interpersonal skills and customer focus.
• Good analytical skills for evaluating claim results, sources and trends.
• Basic computer/data entry skills (agency management, word processing and spreadsheet software experience preferred).
• The ability to effectively communicate both orally (especially on the telephone) and in writing.

Since 1860, Ross & Yerger, a Top 100 Independent Insurance Agency headquartered in Jackson, MS, has had an unwavering commitment to meeting the needs of its employees, clients, and community. As a perennial “Best Place to Work” organization and one of Mississippi’s healthiest workplaces, we nurture a culture of continuous learning, professional development, and career advancement. It’s in that spirit that we also share profits and ownership with all employees through our ESOP plan in addition to offering tremendous benefits including competitive compensation, comprehensive health and welfare benefits, continuing education reimbursement, parental leave, and generous Paid Time Off. 

*This job description is not all-inclusive and may be supplemented as business conditions change.