Note: Previous experience in digital strategy, e-commerce or technology product management, and client service is required for this role.

About Tidal Commerce

Tidal Commerce, a member of Umbrella Incorporated, is a rapidly expanding tech consulting agency specializing in Digital Transformation and E-Commerce. Our consulting service line is central to our mission, designing digital strategies, spearheading project discovery, and guiding the rigorous implementation process. As a part of our team, you'll be at the cutting edge of Technology and E-Commerce innovations, playing a crucial role in defining the digital business landscape. We collaborate with a diverse range of clients—from established Fortune 500 firms to emerging startups—providing a rich spectrum of industry exposure.

About the role

The Strategic Client Partner plays a pivotal role in driving digital and commerce transformation for Fortune 500 clients across various industries. This role focuses on aligning business units on a strategic roadmap, expanding opportunities, fostering strong client relationships, and ensuring seamless execution. The Strategic Client Partner works closely with senior stakeholders to shape digital strategies, lead cross-functional collaboration, and oversee execution readiness. Additionally, they will mentor and develop future strategy leaders to sustain long-term success within the organization.

Key Responsibilities

1.    Strategic Planning & Roadmap Alignment

• Lead strategic workshops with business units to define and align digital transformation roadmaps
• Collaborate with cross-functional teams, including Tech Leads, Project Managers, and Consultants, to ensure strategic initiatives are well-integrated and actionable
• Facilitate ongoing strategy discussions, incorporating market trends and evolving business needs into planning
• Drive alignment across multiple business units to support enterprise-wide digital initiatives

2.    Client Relationship Management

• Serve as a trusted strategic advisor to executive stakeholders within Fortune 500 organizations
• Build and maintain long-term client relationships to ensure continued partnership and business growth
• Guide clients through complex digital transformation challenges, ensuring alignment with their strategic objectives
• Proactively engage clients to understand their evolving business needs and drive continuous value

3.    Growth & Expansion

• Identify opportunities to expand engagements within existing accounts by establishing relationships with additional business units
• Work closely with internal teams to develop tailored proposals and digital strategies that align with client objectives
• Lead discussions on new initiatives and potential digital transformation projects that drive measurable business impact

4.    Team Collaboration & Execution Readiness

• Ensure seamless knowledge transfer between strategy and delivery teams to drive executional success
• Act as the bridge between business strategy and technology implementation, ensuring alignment between strategic intent and project execution
• Collaborate with technical and operational teams to translate high-level strategies into actionable implementation plans

5.    Team Mentoring & Talent Development

• Identify, mentor, and develop junior team members to build the next generation of strategy leaders
• Foster a collaborative learning environment that encourages innovation, critical thinking, and professional growth
• Guide team members in developing strong client engagement, strategic thinking, and leadership capabilities

Qualifications

• Extensive experience in digital strategy, consulting, or client engagement roles, preferably working with global enterprise clients
• Proven ability to lead enterprise-wide strategic planning initiatives and roadmap development
• Strong relationship management and business development skills, with experience navigating complex stakeholder environments
• Ability to collaborate effectively with technical and project delivery teams to translate strategy into execution
• Experience mentoring and developing high-potential team members
• Strong facilitation and communication skills for leading C-level discussions, client workshops, and strategic planning sessions
• Strong influencing skills to drive alignment and stakeholder buy-in

Interview Process

1. Screening Interview:
   If your resume passes the initial screening, we will schedule a quick call to learn more about your background and interest in the role.
2. WHO Interview:
   A 2-hour interview focusing on diving deeper into your past experiences and understanding how they align with our values and expectations.
3. FOCUS Interview:
   An in-person interview at our office, which provides an opportunity for you to meet our team members and focus on specific aspects of the qualifications required for this role.
4. References:
   We will ask for 2-3 professional references to gain more insights into your work ethic, collaboration, and overall performance.