About Tidal Commerce

Tidal Commerce, a member of Umbrella Incorporated, is a rapidly expanding tech consulting agency specializing in Digital Transformation and E-Commerce. Our consulting service line is central to our mission, designing digital strategies, spearheading project discovery, and guiding the rigorous implementation process. As a part of our team, you'll be at the cutting edge of Technology and E-Commerce innovations, playing a crucial role in defining the digital business landscape. We collaborate with a diverse range of clients—from established Fortune 500 firms to emerging startups—providing a rich spectrum of industry exposure.

About the role

We are seeking a highly skilled Tech Consultant to join our dynamic consulting team. In this role, you will act as a bridge between business stakeholders and technology teams, ensuring smooth execution of digital transformation initiatives. The ideal candidate is a proactive problem-solver with strong analytical skills, a consultative mindset, and the ability to manage complex stakeholder relationships.

Key Responsibilities

1. Client & Stakeholder Management

• Act as the primary liaison between business stakeholders, technology teams, and cross-functional partners.
• Manage day-to-day client interactions, ensuring effective communication and expectation management.
• Lead discussions with client teams to gather business and functional requirements.
• Provide advisory support on digital transformation initiatives, ensuring alignment with business objectives.

2. Agile & Program Execution Support

• Attend and contribute to daily Scrum meetings, providing updates on blockers, technical challenges, and progress to the Digital Team.
• Maintain and update Program Timeline documents, ensuring alignment with key milestones and deliverables.
• Support the creation and management of Weekly Status Reports (WSRs), tracking progress, risks, and key decision points.
• Conduct User Acceptance Testing (UAT) tracking, providing daily updates on bugs, defects, and enhancement requests (including issue count, status, and resolution tracking).

3. Strategic & Executive Reporting

• Assist in the preparation of materials for Steering Committee (SteerCo) meetings, ensuring executive leadership is informed on project status, risks, and next steps.
• Compile and synthesize data-driven insights into actionable recommendations for leadership.
• Ensure key project documentation and reports are kept up to date and shared with relevant stakeholders.

Qualifications

• 3-6 years of experience in a consulting, business analysis, or technology advisory role (previous consulting experience preferred).
• Strong understanding of Agile methodologies and hands-on experience with Scrum frameworks.
• Familiarity with digital transformation, enterprise technology implementations, and IT strategy.
• Experience working with JIRA, Confluence, and other project management tools for tracking development progress and UAT.
• Excellent analytical, problem-solving, and communication skills, with the ability to translate business needs into technical requirements.
• Strong PowerPoint and Excel skills for executive reporting and data analysis.
• Ability to manage multiple workstreams in a fast-paced, client-facing environment.

Interview Process

1. Screening Interview:
   If your resume passes the initial screening, we will schedule a quick call to learn more about your background and interest in the role.
2. Case Interview:
   A one-hour interviewer-led case where you'll be walked through an actual client situation to assess your problem-solving and analytical skills.
3. WHO Interview:
   A two-hour interview in-person or online, focusing on diving deeper into your past experiences and understanding how they align with our values and expectations.
4. Client Stakeholder Interview:
   You may have an additional conversation with 1-2 key client stakeholders to assess cultural fit and alignment with project needs.
5. References:
   We will ask for 2-3 professional references to gain more insights into your work ethic, collaboration, and overall performance.