XWP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We’re proud of the high levels of inclusion that our distributed team reports and we work hard to support each individual doing their best work together at XWP. 

About XWP

XWP has collaborated on some of the most ambitious and successful WordPress projects and partnered with the likes of Google, Forbes, News Corp, and Penske Media Corporation (PMC) to bring richer technologies and delightful user experiences to the open web.

You’ll be joining a team of 50+ experts (from 20+ countries and 6 continents) who enjoy challenging work, service-focused and collaborative teammates, and opportunities to grow and learn. We have a passion and enthusiasm for our craft and a sincere care for each other and the clients we serve.

About The Role

We are seeking a visionary Vice President of Delivery to join our team, who will be responsible for overseeing and guiding the Delivery team to ensure the successful execution of projects and alignment with organizational goals.

This role focuses on fostering a high-performance environment by ensuring that team members:

1. Operate within clear and consistent project management processes.
2. Possess the necessary skills and expertise to excel in their roles.
3. Have a comprehensive understanding of the expectations and requirements for delivering successful outcomes.
4. Are empowered with the resources and autonomy needed to perform their jobs effectively.

Who You Are

• You are an empowering servant leader with a natural inclination to support and enable teams to thrive.
• You excel at building and optimizing processes, promoting efficiency, and driving quality in delivery.
• You are a proactive communicator who builds trust and fosters psychological safety.
• You have a strong appetite for learning and continuous improvement.
• You lead with humility, confidence, and adaptability, and thrive in a remote working environment.

What You've Done

• Held senior management roles with 10+ years of experience in project management or as a product owner and 5+ years of leadership experience.
• Successfully led large-scale projects in a web agency setting using Agile methodologies.
• Designed and implemented scalable processes to drive team and project success.
• Mentored and developed high-performing teams, emphasizing learning and professional growth.
• Gained a strong understanding of the skills required as a Delivery Lead (Project Manager, Product Owner) with the ability to step into projects as a point of escalation.
• Managed client relationships, ensuring satisfaction and long-term retention.
• Collaborated cross-functionally to align team strategies with organizational objectives.

Preferred:

• Scrum certifications (e.g., PSM, CSM) and PMP credentials.
• Expertise with Jira and familiarity with WordPress platforms like WordPress.com VIP.
• A passion for the WordPress community and the open web.
• Strong experience administering projects in Atlassian’s Jira.
• Familiarity with working on high-scale WordPress installs and platforms like WordPress.com VIP.
• Experience with enterprise media and digital publishers.

What You'll Do Here

• Partner with the Chief Strategy Officer to develop and execute Delivery strategy in alignment with XWP’s goals.
• Recruit, retain, and develop the Delivery team, which includes Delivery Leads, Quality Analysts, and Product Designers.
• Optimize delivery processes, ensuring projects are completed on time, within budget, and exceeding client expectations while working collaboratively with cross-departmental teams to implement improvements that enhance efficiency and effectiveness.
• Support the sales process by assisting with RFP and sales pitches, specifically as they pertain to the Delivery team and processes.
• Implement and monitor quality assurance processes to ensure that all work meets or exceeds client expectations.
• Support team members in problem-solving and resolving escalated issues.
• Champion learning, development, and a high-performance culture across the Delivery team.
• Contribute to client growth and retention through exceptional project outcomes.
• Implement and oversee reports that provide insights into project performance, enabling data-driven decision-making.
• Assist with client account management on an as-needed basis.

What Success Looks Like

• High-performing and satisfied Delivery team members who exemplify XWP's core values and culture.
• We are growing our team’s effectiveness, attracting, evaluating, and retaining the team members we need.
• Projects are delivered on time and on budget, with a measurable increase in efficiency and quality.
• Increased client retention and satisfaction, with reduced project escalations.

Payscale & Benefits

• Trust and support from your colleagues (we look out for each other and work together towards our shared goals and vision).
• The rewards of a highly collaborative culture (we’re a team, not a working group).
• The joys of remote work done right: schedule flexibility, skip the commute, more time for family and interests outside of work.
• The chance to play an important part in helping XWP achieve its full potential and make a meaningful difference for our clients, team members and the open web.
• An expected salary range of USD $125,000 to 150,000.
• Unleash+ allowance of $225 per month to enrich your life, and other benefits.