Starting Date: ASAP

Contract type: Full-time and open-ended

Salary: £37,771 commensurate with relevant experience and skills

Location: London

Application closing date: 13th August 2025

About the Job 

Are you purpose-led and ready to embark on a journey to help drive demand for cotton that is produced in a way that protects and restores the environment, and improves the livelihoods of cotton-farming communities? Join us at Better Cotton as Senior Claims Integrity Officer for the world’s largest cotton sustainability initiative – we support the implementation of more sustainable farming practices and farm livelihoods through our voluntary standard for nearly 3 million farmers in the Better Cotton network in 23 countries around the world.

The Challenge

Looking ahead to 2030, we have ambitious 2020 targets which seek to reduce GHG emissions from cotton production, decrease synthetic pesticide use, improve soil health across our network, improve farm income and support women’s empowerment among farmers and farm workers.  

To do so, we also need to drive demand for the cotton produced by farmers that adhere to our farm-level standard, the Principles & Criteria. Another integral component of the Better Cotton Standard System is our Claims Framework and accompanying guidance, which serves as the tool that members, certified organisations and relevant stakeholders use to communicate and report on their involvement with the Better Cotton Standard System. 

As the Senior Claims Integrity Officer, you will join our Claims & Integrity team, which is part of the broader Standards System Integrity function. You will be part of a small team responsible for implementing and managing a robust approach to Claims Integrity for the overall Better Cotton Standard System, with a direct reporting line to the Claims Integrity Manager.  

Your Role and Responsibilities

In this role, you will be responsible for our: 

Claims Monitoring & Enforcement 

In conformity with the ISEAL Code of Practice, relevant ISO requirements and any regulatory claims-related requirements for sustainability and environmental labelling schemes (EU or other), you will support the implementation of our Claims Monitoring & Enforcement Strategy in respect of members, certified organisations and third-party organisations. This work will involve: 

• The implementation of our Claims Monitoring Framework for the use of the claims outlined in our Claims Framework as well as our B2B and B2C product labels. 

• Performing effective claims monitoring, leveraging the use of Certification Bodies, as well as the integration of reporting and sampling tools to identify misuse. 

• The enforcement of claims conformity including:  

• Misuse by participating entities and non-participating entities including sanctions for misuse, incident management practices including suspension, withdrawals and removals of claims and notification of changes in claims use permissions. 

• Following safeguarding procedures and other mechanisms in place that enable stakeholders to submit complaints about implementation of the claims system. 

• Performing benchmarking and gap analysis on regulatory requirements for certification schemes in respect of claims and assisting with the development of internal processes towards compliance with relevant regulatory bodies charged with the enforcement of relevant regulations. 

Claims Management System 

• Perform the review and approvals of controlled claims (under our Claims Framework) as well as the trademark licensing of our product labels and logo use to certified organisations and third-party organisations, as applicable. 

• Assist with the development and management of a system to capture feedback on claims use and operation of the claims system. 

• Help identify improvements to our data management processes and collect relevant information towards the further development of our Claims Framework and our organisational KPIs. 

Member Support 

As one of the main points of contact for retailer and brand members for the review and approval process for their claims, you will: 

• Respond to member queries on the approvals process, as needed, and provide information to internal teams to ensure a smooth review process. 

• Review claims submissions and respond directly to members if any adjustments or modifications are needed. 

• Engage with members who are not meeting our claims criteria and follow through on corrective action plans, as needed, in collaboration with the Demand and Engagement team. 

The role of the Senior Claims Integrity Officer will also include any other responsibilities as agreed with their line manager.  

We are looking for someone who has

the following skills, knowledge, and experience: 

 
Essential:   

• Strong interest in sustainability claims and understanding of what makes a credible claim. Preferably in the textile industry.  

• Experience developing and implementing effective guidance documents and related monitoring controls for established processes.  

• Understanding of regulatory requirements for certification schemes and claims. 

• Proven understanding and/or experience with project management.  

• Analytical skills combined with holistic thinking: ability to design pragmatic solutions while considering the big picture.  

• Excellent verbal and written communication abilities: proficient in both internal and external messaging in English, capable of drafting documents and communication pieces targeted at different audiences. Other languages are an asset. 

• Experience working in multicultural and international settings.  

• Proficiency in Microsoft Office Suite. 

• Proficiency with CRM systems, namely Salesforce. 

Desirable:  

• Experience with certification schemes, claims monitoring and/or integrity. 

• Experience working within Fashion and Textiles, and an understanding of the sustainability agenda of international fashion brands. 

• Experience and/or interest in standard setting and revision procedures: Including ISEAL processes and requirements.  

• Knowledge of and experience with sustainability challenges and opportunities in the cotton supply chain or any other agricultural commodities: from farm to consumer.  

What we offer

• Competitive salary 

• Hybrid working with one day/week in the central London offices 

• The opportunity to work from anywhere in the world for up to one month per year 

• Flexible working, with core hours from 10 am to 4 pm local time 

• Continuous learning and development 

• Pension scheme 

• 25 days paid annual leave, plus 8-9 Bank Holidays and a further 3 days off over Christmas 

• Enhanced parental benefits 

• A warm, positive working environment where everyone is valued 

• The opportunity to make your mark and make a difference. 

Working arrangements

The position is full-time (40 hours per week) and will be based in London. Better Cotton offers flexible working, with core hours being 10 am – 4 pm.  The position will require limited travel up to a maximum of 5% per annum.  

Apply now

Send us your CV (2 pages maximum) and a brief cover letter (1-page maximum) by or before 13.08.2025 via the application link.  

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Better Cotton. We want to see your personal style – what makes you tick and why you think your next opportunity is here with us. 

Our hiring process

Initial Screening:

Applicant screening is a crucial step in our recruitment process. This stage may involve a brief phone interview or video call to evaluate your suitability for the position. During this screening, we review resumes and cover letters, and may conduct initial background checks to narrow down the pool of applicant. Internal candidates are encouraged to inform their line manager about their application to promote transparency and help facilitate a smooth transition if selected.

Interviews: 

If you are selected, you will be invited for interviews. The interview process at Better Cotton may include one or more rounds of interviews with various stakeholders, such as the hiring manager, team members, and potentially senior management. 

Assessment and Testing:  

Depending on the role, you might be required to complete assessments, technical tests, or skills evaluations to gauge your competency and suitability for the position. 

Reference Checks:  

Once you progress further in the process, reference checks are conducted to validate your work history, skills, and qualifications, and for some roles, your education and criminal history. 

Offer stage: 

After completing interviews, assessments, and reference checks, the hiring team evaluates your performance and fit for the role. If you are selected and your references are relevant and satisfactory, you will receive a formal job offer letter outlining the terms of employment, compensation, benefits, and any other relevant details. 

About Better Cotton

Better Cotton is a global not-for-profit organisation supporting the production of more equitable and sustainable cotton at farm level. We exist to catalyse the cotton farming community with partners, governments and others to continuously drive positive impact by setting standards and facilitating the supply and demand of more sustainable cotton from farm to brand. In just 15 years we have aligned more than a fifth of the world’s cotton with our standard and helped farmers and farming communities thrive. Join us in building a better, more sustainable future for cotton worldwide.

About our Values

The post holder will be expected to operate in line with our workplace values which are:  

• Trustworthy (including honest, transparent, credible) 
• As having Integrity (including responsible, authentic) 
• Positive (including problem-solving, pragmatic) 
• Engaging (including adaptable, inclusive, holistic) 
• Daring (including courageous, innovative, game-changing)  

Being you @ Better Cotton

Better Cotton is committed to creating a diverse environment and is proud to be an equal opportunity employer with a strong commitment to good practice and transparency in the management of natural, human, and financial resources.

We have a zero-tolerance approach to any attitudes or behaviours that put children or adults at risk of harm. Safeguarding incidents are acts of serious misconduct and are grounds for disciplinary action, up to and including, dismissal and referral to relevant authorities for criminal prosecution. Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks.