Starting Date: ASAP

Contract type: Full-time and open-ended

Salary: £45,227

Location: London, UK

Application closing date: 26th June 2026

If we receive a high volume of applications, we may close this vacancy earlier than the advertised deadline, so we encourage you to apply as soon as possible.

About the Job 

The IT Services Coordinator supports the delivery and continuous improvement of reliable, user-focused IT services across Better Cotton’s global organisation. Working closely with the IT Services Manager, this role ensures high-quality service delivery, effective platform administration, and strong service performance aligned with organisational frameworks and evolving business needs.

You will act as a key bridge between IT and business teams, helping ensure systems, tools, and processes enable efficient and consistent ways of working across geographies.

Are you purpose-led and ready to embark on a journey to shape the future of sustainable cotton? Join us at Better Cotton as an IT Services Coordinator and help deliver high-impact, user-centric IT services for the world’s largest cotton sustainability initiative – supporting more sustainable farming practices for nearly 1.6 million farmers across 15 countries.

The Challenge

Looking ahead to 2030, we aim to reduce GHG emissions from cotton production by half, significantly cut synthetic pesticide use, improve soil health, increase farm incomes, and support women’s empowerment.

As an IT Services Coordinator, you will play a critical role in enabling these ambitions by ensuring our global teams are supported by efficient, scalable, and high-performing IT services.

Responsibilities

We are seeking a motivated IT Services Coordinator to join our IT & Data function. In this role, you will ensure the smooth operation, optimisation, and continuous improvement of IT services across a global organisation.

1. Support and drive continuous improvement of IT service delivery, identifying opportunities to enhance processes, tooling, and user experience.
2. Oversee day-to-day IT support operations, including managing Level 2 escalations and ensuring timely resolution and high user satisfaction.
3. Administer and optimise core IT platforms (e.g. Microsoft 365 and SaaS tools) to meet business needs and organisational standards.
4. Contribute to IT service management (ITSM) tooling, including workflows, automation, reporting, and future system improvements.
5. Coordinate vendor relationships, ensuring effective delivery of hardware, software, and support services in line with cost and quality expectations.
6. Manage the end-to-end device and asset lifecycle (procurement, provisioning, tracking, and disposal) across global teams.
7. Lead IT knowledge management and user enablement through documentation, training, and adoption of IT platforms.
8. Monitor SaaS platform developments and proactively identify opportunities for optimisation and innovation.
9. Collaborate cross-functionally with teams such as Data, People & Culture, and Operations to align IT services with organisational needs.
10. Provide coaching and support to junior IT staff and contribute to a consistent global IT service model.

Experience

The following skills, knowledge, and experience are essential for success:

Essential

1. Demonstrated experience in IT service delivery, IT support operations, or IT coordination roles.
2. Demonstrated experience in IT support coordination, platform administration, and service improvement initiatives.
3. Strong understanding of IT service management (ITSM) principles and tools.
4. Experience managing vendors, IT assets, and service delivery performance.
5. Excellent communication and stakeholder management skills, with the ability to work across global teams.

Desirable

1. Degree in IT, Computer Science, Business Information Systems, or equivalent experience.
2. Professional certifications such as ITIL Foundation, Microsoft 365, or Agile/Scrum.
3. Experience working in international, multicultural, or mission-driven environments.
4. Knowledge of ITSM tools (e.g. Dynamics, Jira) and workflow automation.
5. Experience in knowledge management, user training, and driving technology adoption.

What we offer

- Hybrid working – One day per week in our London office

- The opportunity to work from anywhere in the world for up to one month per year

- Flexible working, with core hours from 10 am to 4 pm local time

- Continuous learning and development

- Pension scheme

- A generous annual leave package, including paid holiday, public holidays, additional paid days off during the festive season, study and exam days, and extra discretionary leave for life events such as family weddings or moving home

- Enhanced parental benefits

- The opportunity to make your mark and make a difference.

Working arrangements

The position is full-time (40 hours per week) and will be based in London. Better Cotton Initiative offers flexible working, with core hours being 10 am – 4 pm.  

Apply now

Send us your CV (2 pages maximum) and a brief cover letter (1-page maximum) by or before 26.06.2026 via the application link. 

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Better Cotton Initiative. We want to see your personal style – what makes you tick and why you think your next opportunity is here with us.

Better Cotton Initiative does not use artificial intelligence or automated screening tools in its hiring process. Every application is reviewed by our Talent Acquisition team and relevant hiring managers to ensure a fair and human-led assessment experience.

Our hiring process

Initial Screening:

Applicant screening is a crucial step in our recruitment process. This stage may involve a brief phone interview or video call to evaluate your suitability for the position. During this screening, we review resumes and cover letters, and may conduct initial background checks to narrow down the pool of applicant. Internal candidates are encouraged to inform their line manager about their application to promote transparency and help facilitate a smooth transition if selected.

Interviews:

If you successfully pass the initial screening, you will be invited for interviews. The interview process at Better Cotton Initiative may include one or more rounds of interviews with various stakeholders, such as the hiring manager, team members, and potentially senior management. As an internal candidate, you may have discussions regarding your current responsibilities and how they will transition to the new position.

Assessment and Testing: 

Depending on the role, you might be required to complete assessments, technical tests, or skills evaluations to gauge your competency and suitability for the position. Internal candidates may have the option to demonstrate their existing skills through current job performance or past project outcomes.

Reference Checks: 

Once you progress further in the process, reference checks are conducted to validate your work history, skills, and qualifications, and for some roles, your education and criminal history. Internal candidates may be asked for references from current or previous supervisors within Better Cotton Initiative to provide insights into their performance and capabilities.

Offer stage:

After completing interviews, assessments, and reference checks, the hiring team evaluates your performance and fit for the role. If you are selected and your references are relevant and satisfactory, you will receive a formal job offer letter outlining the terms of employment, compensation, benefits, and any other relevant details. For internal candidates, the offer process may include a discussion about how your transition to the new role will be managed and any support needed for a smooth handover.

About Better Cotton Initiative

Better Cotton Initiative is a global not-for-profit organisation supporting the production of more equitable and sustainable cotton at farm level. We exist to catalyse the cotton farming community with partners, governments and others to continuously drive positive impact by setting standards and facilitating the supply and demand of more sustainable cotton from farm to brand. In just 15 years we have aligned more than a fifth of the world’s cotton with our standard and helped farmers and farming communities thrive. Join us in building a better, more sustainable future for cotton worldwide.

About our Values

The post holder will be expected to operate in line with our workplace values which are:  

• Trustworthy (including honest, transparent, credible) 
• As having Integrity (including responsible, authentic) 
• Positive (including problem-solving, pragmatic) 
• Engaging (including adaptable, inclusive, holistic) 
• Daring (including courageous, innovative, game-changing)  

Being you @ Better Cotton Initiative

Better Cotton Initiative is committed to creating a diverse environment and is proud to be an equal opportunity employer with a strong commitment to good practice and transparency in the management of natural, human, and financial resources.

We have a zero-tolerance approach to any attitudes or behaviours that put children or adults at risk of harm. Safeguarding incidents are acts of serious misconduct and are grounds for disciplinary action, up to and including, dismissal and referral to relevant authorities for criminal prosecution. Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks.